What are the responsibilities and job description for the Customer service and Printing Assistant position at Post and print store?
Job Summary
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. The ideal candidate will possess exceptional communication skills and a passion for providing outstanding customer support. This role involves assisting clients with inquiries, resolving issues, and ensuring a positive experience with our services. Multilingual candidates are highly encouraged to apply, as we value diverse communication abilities.
Duties
- Provide excellent customer service through various channels, including phone, email, and chat.
- Handle inbound and outbound calls to assist customers with their inquiries and concerns.
- Maintain accurate records of customer interactions and transactions through data entry.
- Analyze customer needs and provide appropriate solutions or escalate issues as necessary.
- Collaborate with team members to enhance client services and improve overall satisfaction.
- Utilize Microsoft Office applications effectively to manage documentation and reports.
- Demonstrate strong phone etiquette while interacting with customers.
- Process cash handling transactions accurately when required.
- Provide Notary service and assist with printing and Shipping of customer order
Qualifications
- Previous experience in a call center environment or customer service role is preferred.
- Bilingual or multilingual proficiency is a plus, particularly in English and other languages.
- Strong communication skills with the ability to articulate information clearly and effectively.
- Proficient computer skills, including familiarity with data entry and Microsoft Office applications.
- Excellent typing skills with attention to detail for accurate record keeping.
- Sales experience is advantageous for upselling products or services when appropriate.
- Strong analytical skills to assess customer needs and provide tailored solutions. Join us in delivering exceptional service to our clients while growing your career in a supportive environment!
Job Type: Full-time
Pay: $12.00 - $14.00 per hour
Work Location: In person
Salary : $12 - $14