Clinical Support Specialist

This position is responsible for providing administrative and clerical support to ensure that professional services are provided in an effective manner. This position will also provides data entry support to include: entering new and updated client information, preparing monthly reports, and processing of data/forms in a timely manner.This position requires a good understanding of Positive Spin, Inc., policies and organizational procedures with the ability to work alongside other people in a service-oriented environment.

Summary of essential job functions

• Provide office support services in order to ensure professionalism and effectiveness within the Programs.
• Answer multi-line phone system in regard to all incoming calls, re-direct calls as appropriate, and take adequate messages when required. Properly greet, and direct visitors to appropriate personnel
• Ability to complete Intake forms with efficiency
• Ability to follow policies and procedures
• Ability to maintain Agency confidence and protects client data by keeping information confidential
• Excellent command over oral and written English language
• Complete general correspondence, reports, forms, and other requests by Executive Director and/or Program Manager.
• Set up, organize, and maintain a central file system for closed cases.
• Record minutes of Family Team Conferences. Provide copies for the family and all providers at the end of every conference.
• Update case closures in client database as needed
• Perform family support worker requests as directed by management.
• Participate in community activities as requested by management.
• Demonstrate flexible work hours.
• Performs other administrative duties as required.

Skills

· Professional telephone etiquette

· Effective verbal and listening skills

· Analytical, problem solving, and decision-making skills

· Must be proficient in MS Word, Excel, Outlook, and Windows

· Excellent time management skills

Minimum requirements

· High school diploma; some college or other administrative certifications preferred.

· Two (2) years of data entry experience preferred

Working Hours

Total hours per week 40

flexible time schedule may be required at times

(Evenings and /or weekend hours may be required on occasion to support program activities/events)

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by the individual assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. Occasionally and as needed, all personnel may be required to perform administrative duties outside of their normal responsibilities.

Job Type: Full-time

Pay: $40,000.00 - $45,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $40,000 - $45,000