Lead - Clinic Office Associate

Job Type

Full-time

Description

Are you seeking a career with a growing company, a place where you can make an impact in the community?

Then Positive Impact Health Centers is the company for you.

Positive Impact Health Centers (PIHC) is a community leader in providing HIV prevention, care and treatment services. The PIHC model of care assures that persons with HIV have access to medical, pharmacy, dental, behavioral health and social services, providing the best opportunity for patients to achieve high-quality health outcomes.

What makes us different?

We Offer Our Employees The Following

1 Health Wellness Day per quarter

Parental Leave

Free parking at our locations/bus line accessibility

Competitive Salary & Benefits

Automatic 3% Safe Harbor & 2% Profit Sharing (Retirement Program)

100% allotted for benefit elections for employees, 50% allotted for benefit elections for employees' spouse/dependents

Credit Union

Job Summary

The Lead Clinic Office Associate will operate as a leading expert in coordinating front office operations and communications with patients and PIHC staff. This position requires commitment to office synergy and cultivating a welcoming environment for our patients.

This position description should not be interpreted as all-inclusive; it may be updated as funding deliverables, clinical/agency guidelines, and CDC guidelines change. It is intended to identify the major responsibilities and requirements of this position. The incumbents may be requested to perform job-related responsibilities and tasks other than those stated in this position description.

Job Duties & Responsibilities

Essential Duties, Tasks, and Responsibilities:

• Coordinate and manage front office operations to ensure staff are engaged and performing tasks accurately and in a professional manner. Tasks include, but are not limited to:
• Answering and screening multiple phone lines in a professional and courteous manner.
• Patient registration and collecting patient information and documents upon completion
• Properly scanning and storing patient documents in EMR
• Posting payments, completing transactions, and performing other medical billing tasks as assigned.
• Properly completing medical record requests
• Ensuring patients receive appointment reminders
• Maintaining compliance with HIPAA policy at all times
• Communicate with patients as it relates to past due balances
• Schedule reconciliation
• Manage front desk staff work schedules and utilize administrative support staff when necessary to maintain coverage.
• Communicate with Site Nurse Manager to block, open, and structure provider schedules.
• Maintain and monitor front office supply inventory and follow proper financial procedures when placing orders.
• Oversee the training of new front desk staff and report progress to their direct supervisor as it relates to the 60-day workplan.
• Manage the check-in and check-out patient flow.
• Monitor and maintain the appearance of the lobby area.
• Identify and recommend solutions to improve front desk tasks and procedures
• Encourage the use of exemplary customer service skills amongst staff when interacting with patients.
• Professionally screen patient concerns and complaints and communicate corrective action plans with direct supervisor, when necessary.
• Reconcile daily receipts and money collected with end-of-day reports to confirm money balances and then prepare individual deposit.
• Sort and distribute incoming mail.
• Cultivate a work environment that encourages teamwork, effective communication, and accountability with all PIHC staff.
• Perform other job-related duties as assigned.
  
  

Requirements

MINIMUM QUALIFICATIONS & EXPERIENCE :

Minimum of two years' experience in a medical Front Office environment, including basic medical billing experience

And

Experience in working with indigent and culturally diverse populations

PREFERRED KNOWLEDGE, SKILLS, ABILITIES & OTHER APTITUDES (KSAOs)

Experienced in working with indigent and culturally diverse populations

Knowledge of basic medical office billing and insurance knowledge. Medicaid/Medicare knowledge a plus.

Knowledge of Medical Terminologies

Must have great communication skills, (writing, spelling, listening and speaking)

and interpersonal skills

Must have strong computer and EMR skills, and have a positive, friendly and helpful demeanor.

Must have excellent customer service skills and warm personality.

Must have ability to work in a fast-paced environment and paying attention to detail.

Ability to maintain high level of confidentiality and have empathy for our clients

Ability to follows through to completion of assigned tasks

Ability to multi-task, be detail oriented, be patient focused,

Ability to maintain a professional appearance,

Ability to work as a team member

Ability to resolve problems

Ability to work without close supervision

Travel

Occasional travel to events for training and promotion of salient services to AIDS Service Organizations.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is occasionally required to walk, use hands to finger, handle, or operate computers, objects, tools, or controls and reach with hands and arms.

The employee must occasionally lift and/or move up to 40 pounds. Specific vision abilities required by this role include close vision and the ability to adjust focus.

Notes

Positive Impact Health Centers, Inc., is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, or covered veteran status.

Recreational drugs, weapons and violence are not permitted on agency property or at any agency events or programs.

The above job description represents the general nature, primary duties and responsibilities, and qualifications for the work performed by employees within this job, but is not a comprehensive and exhaustive list. Employees may be required to perform other duties as assigned, and specific duties, responsibilities, and activities within the core nature of the job may change at any time with or without notice. Employees must be able to perform the essential functions of the job, as specified by the employing entity, with or without reasonable accommodation.

Salary Description

$25.00