Clinical Supervisor

POSITION SUMMARY

The Clinical Manager is a key leadership role responsible for overseeing the clinical and operational performance of therapists, care coordinators, and service programs across PBS and the Hope Center.

This position ensures high-quality, evidence-based mental health services while also prioritizing productivity, financial sustainability, compliance, and timely documentation. The Clinical Supervisor must be flexible, adaptable, proactive, organized, solutions-focused, and able to lead confidently in a fast-paced environment.

This role involves staff support and development, waitlist management, case consultation, problem-solving, and supporting the agency’s mission to provide consistent, outcomes-driven care to children, teens, adults, and families.

CORE RESPONSIBILITIES

Clinical Support & Staff Development

• Provide weekly/biweekly clinical support to therapists.
• Review caseloads, treatment plans, and progress toward client goals.
• Ensure therapists are using evidence-based practices and outcome measures.
• Identify skill gaps and provide coaching, training, and corrective action when needed.
• Support staff in managing caseloads.

Compliance, Documentation, & Medicaid Standards

• Ensure all therapists complete documentation within agency timelines (24–48 hours).
• Monitor accuracy and medical necessity of assessments, progress notes, treatment plans, and CFARS/FARS.
• Conduct periodic chart audits and provide corrective training.
• Ensure compliance with Florida Medicaid, MCO requirements, and PBS internal policies.
• Work closely with the compliance team to reduce billing errors, denials, and audit risk.

Operational Oversight & Caseload Management

• Oversee therapist caseload distribution and productivity targets.
• Collaborate with care coordination to ensure timely referral assignment, scheduling, and family engagement.
• Address workflow delays, communication issues, or missed follow-ups immediately.
• Track client engagement, missed appointments, authorizations, and discharges.
• Ensure services remain consistent, family-centered, and goal-oriented.

Leadership, Problem-Solving & Agency Support

• Serve as a primary point of contact for therapist concerns, escalated client issues, scheduling problems, and internal conflicts.
• Model professionalism, accountability, and strong communication.
• Resolve parent, school, or referral-source complaints quickly and effectively.
• Provide leadership presence that helps stabilize operations and improve team performance.
• Identify systemic issues and develop solutions.

Financial & Productivity Awareness

• Monitor therapist productivity, billable hours, and service utilization.
• Ensure clinicians maintain active caseloads and complete required monthly service volumes.
• Support the agency in meeting revenue goals by reducing client drop-off, missed sessions, and incomplete documentation.
• Collaborate with leadership to improve operational efficiency and financial outcomes.

Cross-Team Collaboration

• Work with the Director of Business Operations to streamline processes.
• Partner with compliance, billing, care coordination, and admin teams to ensure seamless workflows.
• Provide clinical input during staff meetings, trainings, and strategic planning.
• Assist with new program launches, grants, and evidence-based initiatives.
• Develop, lead, and facilitate training and meetings for therapists and staff.
• Co-lead, assist, and support project management to increase productivity and efficiency within organizational systems and policies.

QUALIFICATIONS

• Master’s degree in social work, counseling, psychology, or a related field.
• Minimum 2 years of clinical experience with children, teens, and families.
• Understanding of Medicaid, managed care rules, and documentation standards.
• Ability to lead with accountability, empathy, and structure.
• Flexible and adaptable in an ever-changing and growing mental health field.
• Excellent communication, conflict resolution, and time management skills.
• Comfortable in a fast-paced environment with competing demands.

KEY ATTRIBUTES FOR SUCCESS

• Proactive problem-solver who sees issues before they escalate.
• Strong professional boundaries and organizational skills.
• Confident in holding staff accountable with fairness and clarity.
• Supports therapists while protecting agency compliance and finances.
• Able to handle crises, complaints, and complex family dynamics.
• Collaborative leader who communicates openly with administration.
• Genuine passion for improving mental health access and outcomes.

WORK ENVIRONMENT & SCHEDULE

• In-Office position, Monday-Friday
• Must be available for clinical support as needed
• Full-time salary with benefits

If you are looking to grow as a professional in the mental health field, we'd love to hear from you!

Website: www.pbsfl.org

Pay: $55,000.00 - $60,000.00 per year

Benefits:

• Health insurance
• Mileage reimbursement
• Paid time off
• Professional development assistance
• Retirement plan
• Vision insurance

Work Location: In person

Salary : $55,000 - $60,000