Case Manager

Job Summary

Positive Assistance is a not-for-profit organization. Our mission is to assist and give hope to people living with chronic illnesses or at risk of getting chronic illnesses. This position reflects our mission and requires excellent customer service skills, non-judgment behavior, working non-traditional hours in the field at least 30% of your time conducting home-visits and linkage to medical care as well as providing intensive medical case management.

Job Responsibilities

• Determines nature of client's situation by interviewing client, assessing medical, psychological, emotional and social information and making on-site visits.
• Establishes course of action by exploring options and setting goals with client. (Care Plan)
• Assists clients by referring them to community resources (PrEP/PEP), arranging appointments and establishing rapport with other agencies.
• Fosters client’s action or adjustment by interpreting attitudes and patterns of behavior, explaining and suggesting new options (Female condoms, PrEP).
• Maintains records of case by documenting client’s situation and client’s actions.
• Monitors planned actions by periodic follow-up. Documents all contacts into Tebra (EHR).
• Maintains operations by following policies and procedures, participating in quality reviews and reporting needed changes.
• Maintains client confidence and protects operations by keeping information confidential.
• Contributes to team effort by accomplishing related results as needed.
• Recruit clients (Sex Workers) to the prevention program (PrEP/PEP).
• Protect and maintain patient’s confidentiality all the time.
• Work non-traditional hours, including weekends and holidays.
• Inform your immediate supervisor about any complaints or potential problems.
• Take the initiative by completing tasks without asking your supervisor.
• Attending all Ryan community meetings and events to promote PrEP and PA services.
• Conducting field visits to make sure that clients are living in a stable environment.
• Educating clients about U=U, Adherence, CD4, Viral Load, Ryan White Eligibility, ADAP, HOPWA.
• Ensuring that clients keep all medical appointments and referral to specialists as needed.
• Educating clients about stigma reduction, confidentiality, status disclosure, dating.
• Other duties as assigned.

Skills

• Active Listening skills
• Proficiency in social work practices and principles.
• Ability to effectively mentor individuals from diverse backgrounds.
• Excellent supervisory skills to guide clients through complex situations.
• Exceptional communication skills for building rapport with clients.
• Well organized with the ability to handle sensitive, confidential information.
• Reporting Skills

Education and Experience:

• Bachelor's Degree
• 4-7 years related experience such as social worker, psychologist, case management
• a valid Florida Driver's license in good standing

Benefits Package

• 401K Plan with 3% Employer matching
• Generous Paid Time Off
• Paid Holidays (including personal holiday or birthday, Christmas, Thanksgiving, New Year’s Day, Juneteenth, MLK Jr Day, Easter, Memorial Day, Fourth of July, Labor Day)
• Wellness and Fitness Reimbursement
• Employee Referral Program
• Orlando City Soccer and Orlando Magic game tickets
• Staff Day at the beach or park, staff appreciation dinner
• Paid Training (CME) or attending conference

The candidate chosen will need to pass a background screening through the Care Provider Background Screening Clearinghouse. For more information, visit https://info.flclearinghouse.com