Treatment Coordinator

Gentle Dental – Carlsbad, CA
Full-Time | $20–$24 per Hour

At Gentle Dental, we value our teammates' smiles as much as our patients' smiles.

Our vision is to provide exceptional, lifelong, integrated oral healthcare that improves overall health and well-being. We believe accessible, high-quality dental care can transform lives, and we're committed to supporting our patients every step of the way.

Our culture is built on:

• Exceptional patient care
• Clinical and operational excellence
• Personal accountability
• Strong relationships
• Innovation and continuous improvement

We're seeking a compassionate, organized, and patient-focused Treatment Coordinator to join our Carlsbad team. If you enjoy helping people understand their treatment options, navigating financial solutions, and creating a positive patient experience, we'd love to meet you.

About the Role

As a Treatment Coordinator, you'll play a vital role in helping patients move confidently from diagnosis to treatment acceptance. You'll serve as a trusted guide, clearly communicating treatment recommendations, financial options, and next steps while ensuring an exceptional experience from start to finish.

Key Responsibilities

• Present treatment plans and explain recommended care in a clear, supportive manner
• Discuss treatment costs, insurance benefits, and financing options
• Help patients make informed decisions about their oral health
• Coordinate appointments and treatment schedules
• Build strong relationships with patients through excellent customer service
• Collaborate with doctors and clinical teams to support seamless patient care
• Maintain accurate patient records and documentation

What We Offer

We believe in investing in our team members and providing the resources needed for personal and professional success.

Benefits Include:

• Medical, Dental, and Vision Insurance for employees and eligible dependents
• Prescription Drug Coverage
• Employee Assistance Program (EAP)
• Basic Life Insurance, AD&D, and Long-Term Disability Coverage
• 401(k) Retirement Plan and Deferred Compensation Plan
• Paid Time Off (80 hours annually for eligible hourly employees)
• 6 Paid Holidays plus 2 Floating Holidays
• Employee Referral Bonus Program ($600–$2,500, depending on position)
• Career growth and development opportunities

Qualifications

Required:

• 1–2 years of front office experience in a healthcare, medical, or dental setting
• Strong computer skills and comfort learning new software systems
• Excellent communication and customer service skills
• Ability to discuss financial arrangements professionally and confidently

Preferred:

• Previous experience presenting treatment plans and discussing treatment costs
• Denticon or QSI experience
• Bilingual skills

Compensation

$20–$24 per hour

Location

Gentle Dental Carlsbad
2620 S. El Camino Real, Suite A
Carlsbad, CA 92008

Schedule

Full-Time | 40 Hours per Week