Information Technology Support Engineer

Posistrength Software Solution Pvt. Ltd. is a global IT solutions provider dedicated to driving digital transformation and business excellence for organizations across diverse industries. We combine deep technical expertise with strategic business insight to deliver custom-engineered, end-to-end technology solutions.

Our expertise spans cloud computing, artificial intelligence, cybersecurity, enterprise software development, web and mobile application development, and IT infrastructure services. With a team of certified professionals and industry specialists, we deliver secure, scalable, and innovative solutions tailored to each client's business needs.

Operating across international markets, Posistrength is committed to maintaining the highest standards of quality, security, and customer support while helping organizations accelerate growth through technology.

We are looking for an experienced IT Support Engineer to provide onsite technical support and ensure the smooth operation of our organization's IT infrastructure. The ideal candidate should possess strong troubleshooting skills, excellent communication abilities, and hands-on experience with Microsoft technologies, networking, desktops, laptops, and IT infrastructure.

• Provide day-to-day IT support to employees for hardware and software issues.
• Troubleshoot Microsoft Outlook, Office 365, and email-related issues.
• Install, configure, and maintain desktops, laptops, printers, scanners, and other IT peripherals.
• Manage LAN, Wi-Fi, internet connectivity, routers, switches, and network devices.
• Install, upgrade, and troubleshoot Windows operating systems and software applications.
• Monitor and maintain IT infrastructure to ensure maximum uptime and performance.
• Diagnose and resolve hardware, software, and network-related issues.
• Create and manage user accounts, passwords, and access permissions.
• Install antivirus software, perform security updates, and maintain endpoint security.
• Coordinate with internet service providers and hardware vendors for issue resolution.
• Maintain IT asset inventory, documentation, and support records.
• Deliver prompt and effective technical support while minimizing downtime.

• Strong knowledge of Windows 10/11 and Microsoft Office 365.
• Hands-on experience troubleshooting Microsoft Outlook and email issues.
• Good understanding of LAN, TCP/IP, DNS, DHCP, Wi-Fi, VPN, and network troubleshooting.
• Experience supporting desktops, laptops, printers, scanners, and related peripherals.
• Knowledge of Active Directory and Windows Server is an added advantage.
• Understanding of antivirus solutions, backup procedures, and IT security best practices.
• Excellent analytical, troubleshooting, communication, and customer service skills.

• Bachelor's Degree or Diploma in Computer Science, Information Technology, or a related discipline.
• 2–5 years of experience in IT Support, Desktop Support, or Technical Support.
• Microsoft, CompTIA, Cisco, or other relevant certifications will be an added advantage.

• Experience with Microsoft 365 cloud services.
• Familiarity with remote support tools and IT ticketing systems.
• Ability to work independently and prioritize multiple support requests.
• Strong problem-solving skills with a proactive approach to technical support.

• Competitive salary and benefits.
• Opportunity to work with modern technologies and enterprise IT infrastructure.
• Professional learning and career growth opportunities.
• Collaborative and supportive work environment.
• Exposure to international clients and projects.

Interested candidates can send their updated resume to hr@posistrength.com with the subject line:

• Application for IT Support Engineer – [Your Name]