Service Technician

• Maintenance & Repairs: Complete service requests in a timely and professional manner; perform repairs in HVAC, plumbing, electrical, appliances, carpentry, drywall, and painting
• Troubleshooting: Diagnose issues accurately and provide effective, lasting solutions; escalate complex repairs to the Service Manager as needed

• Unit Turns: Prepare vacant apartments for new residents; complete inspections, coordinate cleaning, perform necessary repairs, and ensure units meet company quality standards prior to leasing

• Preventive Maintenance: Participate in scheduled preventive maintenance programs; inspect and maintain property equipment and systems; report potential issues before they develop into major repairs

• Property Upkeep: Maintain cleanliness and safety of grounds, common areas, and amenities; assist with trash removal, pressure washing, and general upkeep as directed

• Customer Service: Provide excellent, professional service to residents; respond to maintenance requests with urgency and communicate clearly regarding repair status and timelines

• Safety & Compliance: Follow all safety procedures and company policies; use tools and equipment properly; comply with OSHA and all applicable local and state regulations

• On-Call & Emergencies: Participate in on-call rotation for after-hours emergency maintenance; respond promptly to emergency situations and notify the Service Manager immediately

• Communication & Docs: Communicate repair progress, delays, and supply needs clearly to the Service Manager; document completed work orders accurately and thoroughly

• Teamwork: Work collaboratively with the Lead Service Technician and maintenance team; follow direction from the Service Manager and support team goals

• Lift, carry, push, and pull up to 50 lbs regularly; occasionally up to 75 lbs (appliances, equipment, and supplies)
• Stand, walk, and remain on feet for extended periods throughout the shift
• Climb stairs, ladders, and step stools; work safely at varying heights
• Kneel, crouch, stoop, bend, and crawl in confined or restrictive spaces (e.g., mechanical rooms, under sinks, attic access)

• Reach overhead and work with arms extended for repairs, installations, and inspections
• Manual dexterity to operate hand tools, power tools, and mechanical equipment
• Work outdoors in varying weather conditions, including heat, cold, and precipitation
• Visual acuity to inspect systems, read technical documents, and identify safety hazards; comply with all OSHA safety standards

Required Skills & Certifications

• 1–3 years of maintenance experience; multifamily housing preferred
• Basic knowledge of HVAC, plumbing, and electrical systems
• Ability to use hand and power tools safely and effectively
• Valid driver's license required
• EPA Certification (Type I, II, or Universal) preferred
• HVAC or technical training and previous apartment maintenance experience preferred

Performance Expectations

• Work orders completed accurately and within established timeframes
• Vacant units turned and meeting quality standards on schedule
• Consistent adherence to safety procedures and company policies
• Positive resident feedback and professional conduct at all times
• Reliable participation in on-call rotation and emergency response
• Clear, timely communication with the Service Manager and team