Senior Regional Manager

Scope and Purpose

The Senior Regional Manager is a senior leadership role responsible for the performance, people, and profitability of a complex, mixed portfolio that includes both large apartment communities and smaller scattered-site buildings. This position serves as a strategic link between ownership, executive leadership, and Community Managers—translating Zellis’s vision into measurable results across every property in the assigned region.

This role requires a leader who can confidently analyze and communicate financial data to clients, provide data-driven insights that strengthen owner relationships, and manage the unique operational challenges of geographically dispersed properties. The Senior Regional Manager provides hands-on leadership in budgeting, financial reporting, team development, leasing strategy, and resident satisfaction while ensuring compliance with Zellis standards and all applicable regulations.

At Zellis, we don’t just manage buildings—we build places people are proud to call home and deliver value our clients didn’t know they needed.

Duties and Responsibilities

• Drive financial, operational, and resident satisfaction performance of a mixed portfolio including large communities and scattered-site buildings, ensuring each property meets or exceeds its business plan.
• Conduct thorough financial analysis of operating results, variance reports, and market data; confidently present findings, trends, and strategic recommendations to property owners and Zellis leadership.
• Prepare and manage property budgets, forecasts, and monthly financial reports with clear narratives that tell the story behind the numbers.
• Develop and implement strategies to maximize occupancy, optimize revenue, control expenses, and enhance asset value across the portfolio.
• Oversee property performance through regular site visits, inspections, and operational reviews, with particular attention to the logistical demands of scattered-site properties.
• Maintain proactive, consultative communication with ownership—surfacing insights, flagging risks, and recommending actions before they are requested.
• Champion the rollout and adoption of company initiatives, technology platforms, and process improvements across all sites.
• Ensure adherence to local, state, and federal housing laws, including fair housing requirements.
• Address and resolve escalated resident, client, and operational concerns with professionalism and urgency.
• Partner with Facilities and cross-functional teams on capital projects, preventive maintenance, and vendor management.
• Maintain deep awareness of local market conditions and competitive landscapes to inform pricing and operational decisions.
• Recruit, train, coach, and develop high-performing Community Managers and site teams, building a pipeline of future Zellis leaders.

Knowledge, Abilities and Other Qualities

• Exceptional analytical skills with the ability to interpret complex financial data and translate it into clear, actionable insights for clients and leadership.
• Confidence and poise when presenting financial results, operational updates, and strategic recommendations to property owners and executive stakeholders.
• Proven ability to manage a geographically dispersed portfolio, including scattered-site buildings with varying operational needs and staffing models.
• Positive, approachable leadership style with the ability to motivate, develop, and hold accountable a diverse team across multiple locations.
• Strong business acumen with a proactive mindset—anticipating challenges and delivering solutions before they are needed.

Competencies

• Leadership & Coaching – Leads with clarity, confidence, and empathy. Empowers Community Managers to own results. Provides mentorship, feedback, and recognition while developing people toward their next level.
• Strategic Focus – Anticipates business, market, and industry trends to drive portfolio performance. Aligns strategy with Zellis’s vision, adjusts plans as conditions shift, and makes informed decisions with foresight.
• Financial Acumen – Advanced proficiency in budget management, P&L analysis, and financial reporting. Communicates financial performance to clients with confidence and ensures responsible fiscal management.
• Communication – Clearly and persuasively communicates with staff, stakeholders, and ownership. Delivers financial narratives and operational updates that are clear, professional, and actionable.
• Client Focus – Operates as a trusted advisor to property owners. Anticipates client needs, responds proactively, and drives a culture of hospitality excellence and unexpected value delivery consistent with Zellis’s mission.
• Professional Impact – Represents Zellis with credibility, composure, and professionalism. Commands respect through consistent follow-through and a commitment to raising the bar.

Experience, Training and Education

• Bachelor’s degree preferred.
• Minimum of 7 years’ experience in multifamily property management, including multi-site or regional oversight, with a proven record of leadership, financial performance, and client satisfaction.
• Demonstrated experience managing scattered-site portfolios and mixed property types (large communities and smaller buildings).
• Strong analytical skills with advanced experience in budgeting, financial reporting, variance analysis, and communicating financial data to ownership.
• Proficiency in Microsoft Office Suite; Yardi Voyager or similar property management software strongly preferred.
• Exceptional communication, negotiation, presentation, and team-building skills.
• Real estate license preferred; industry certifications (CAPS, CPM, CAM) a plus.

Physical Requirements

• Travel regularly to multiple property sites, including scattered-site locations, within the region.
• Walk, inspect, and occasionally climb stairs at community properties.
• Sit for extended periods while working on a computer or attending meetings.
• Communicate effectively in person, over the phone, and via digital platforms.
• Occasionally lift, carry, push, or pull up to 25 pounds.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Driving Requirements

Valid driver’s license and personal transportation is required for travel across properties, to assess market conditions, and to visit the corporate office.

Note: This job description is not intended to be all-inclusive. The employee may be required to perform other related duties as assigned.