Team Lead Ambulance Transport

Do you have the career opportunities as a(an) Team Lead Ambulance Transport you want with your current employer? We have an exciting opportunity for you to join Portsmouth Ambulance which is part of the nation's leading provider of healthcare services, HCA Healthcare.

Job Summary and Qualifications

The Medical Transport Team Lead role is responsible for the daily shift supervision and coordination of medical transport operations, ensuring safe, efficient, and high-quality medical transport services. This role serves as the first point of contact for frontline staff, supports daily operations, reinforces organizational values and expectations, and ensures adherence to clinical, safety, and operational standards. The team lead functions as a working leader, balancing direct patient care responsibilities with team support, problem-solving, and escalation as needed.

What will you do in this role:

• Respond to requests for ambulance transports, working within appropriate scope of practice to provide safe and effective patient transport.
• Provide real-time leadership and support to crews and staff during assigned shifts.
• Ensure staff are maintaining vehicles and equipment in optimal condition, conducting regular vehicle inspections, and requesting repairs to operations coordinator or manager.
• Ensure compliance with all applicable protocols, policies, and regulatory requirements.
• Serve as the primary escalation point for operational issues, staffing concerns, and patient care questions; engaging the Leader on Call when appropriate.
• Monitor unit statuses and workflow to maintain operational efficiency and coverage.
• Support staffing needs, including schedule adjustments, callouts, and resource allocation.
• Promote a culture of accountability, professionalism, and respect; address unprofessional behavior promptly.
• Coach and mentor staff; provide real-time feedback and contribute to performance management process.
• Assist with onboarding, training, and competency validation of new employees.
• Ensure completion of required documentation.
• Maintain readiness of vehicles, equipment, and station environment; ensure shift checklists are completed.

• Facilitate communication between frontline staff and leadership; ensure information is shared accurately and in a timely manner

What qualifications you will need:

• Advanced Cardiac Life Support and PALS certifications must be obtained within 90 days of employment start date
• Basic Cardiac Life Support must be obtained within 30 days of employment start date
• (AEMT-State) Advanced Emergency Medical Technicians, or Paramedic, or (EMT-State) Emergency Medical Technician New Hampshire licesne required.
• (EMT) Emergency Medical Technician, or (NRP) Nationally Registered Paramedic, or (AEMT) Advanced Emergency Medical Technicians NREMT certifications required.

• Minimum of 3 years of experience in EMS or Medical Transport operations.

• Previous experience in a supervisory or leadership role preferred.

• High school diploma or equivalent required. Associate's or Bachelor's degree in a related field (e.g., healthcare administration, emergency medical services) preferred.

• Valid driver's license with a clean driving record

Benefits

Portsmouth Ambulance, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

"Bricks and mortar do not make a hospital. People do."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder

If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Team Lead Ambulance Transport opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today!

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.