What are the responsibilities and job description for the Jacks Monterey Bartender position at PORTOLA HOTEL & SPA?
JOB DESCRIPTION: The Jacks Monterey Bartenders are responsible for serving food and beverages to guests in a friendly, courteous, and professional manner while adhering to all health regulations and local liquor laws. Ensures exceptional guest service and creates an inviting atmosphere. Follows Portola Hotel and Spa’s brand standards of quality to ensure guest satisfaction.
THE ESSENTIAL JOB FUNCTIONS OF THIS JOB ARE:
• Responsible for serving drinks to guests following standard recipes, policies and procedures
• Responsible for serving guests while complying with a sequence of customer service standards to positively impact the guests’ experience
• Ability to assume a pleasant and helpful attitude towards guests and fellow staff members
• Recommend certain dishes, identify ingredients and explain how various items on the menu are prepared
• Responsible for completing an accurate opening and closing inventory of product
• Assure that all equipment is operable and clean
• Responsible for arranging bottles to make and maintain an attractive display behind the bar
• Responsible for checking identification of guests in order to verify age requirements for purchase of alcohol
• Maintain cleanliness of bar and lobby tables utilizing sanitation procedures
• Responsible for recognizing guests that are visibly intoxicated and taking action to cut off alcohol to such individuals
• Maintain sanitation, health and safety standards in work areas
• Responsible for computing the cost of the meal and presenting the guest with the check; Accept payments and provide change as necessary
• Comply with the Company’s standards of conduct
• Complete food and beverage knowledge and be able to communicate in detail to guests
The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. Job responsibilities can change according to the operational needs of the business.
The Ideal Candidate will:
• Carry a friendly, energetic, personable demeanor and have a passion for great customer service, with a customer-first mentality.
• Have strong inter-personal skills and enjoy working in a team-environment and building great relationships with their coworkers.
• Must approach all encounters with guests and employees in an attentive, friendly, courteous and service oriented manner.
• Must be effective at authentic listening skills to, understanding, and clarifying concerns raised by guests.
• Must be able to work a flexible schedule that may include nights, weekends and holidays based upon company needs.
ADDITIONAL RESPONSIBILITES:
Knowledge of the entire hotel food & safety compliance procedures, hotel safety procedures to ensure the safety and security of our guests and employees.
EDUCATIONAL / CERTIFICATION / LICENSE REQUIREMENTS:
High School Diploma or equivalent – Required
California Food Handlers / ServSafe and Certification – Required
State approved RSB Certification Alcohol management - Required
REQUIRED KNOWLEDGE, SKILLS, & ABILITIES:
• Detail oriented and comfortable working in a fast-paced environment
• Ability to solve problems quickly.
• Basic computer and phone skills.
PREVIOUS EXPERIENCED REQUIRED:
Minimum 6-months of Food & Beverage experience required; hospitality experience preferred.
Salary : $18 - $19