Membership Manager

The Portland Regional Chamber of Commerce is seeking a dynamic, relationship-focused Membership Manager to lead our efforts in recruiting, retaining, and engaging a vibrant and diverse membership base. This role plays a key part in strengthening the regional business community by connecting local organizations with resources, opportunities, and each other.

The ideal candidate is a motivated, people-oriented professional with experience in sales, customer service, or membership-based organizations — someone who thrives on building connections and delivering exceptional member value.

• Develop and execute strategic initiatives to attract new members across a variety of industries.
• Conduct outreach through calls, in-person visits, email campaigns, and networking opportunities.
• Present the Chamber’s value and benefits to prospective businesses through meetings and presentations.
• Set and track monthly membership goals to ensure annual budget targets are met.

• Maintain ongoing communication with current members to ensure satisfaction and identify engagement opportunities.
• Implement retention strategies including renewals, surveys, and engagement tracking.
• Lead onboarding and orientation processes to help new members integrate quickly and successfully.

• Build strong, trusted relationships with business owners, community leaders, and key partners.
• Serve as the primary point of contact for membership inquiries, support needs, and general assistance.
• Encourage active involvement in Chamber programs, committees, sponsorships, and events.

• Collaborate with marketing and events teams to enhance and promote member-focused initiatives.
• Monitor and report on membership trends, including recruitment, retention, and engagement metrics.
• Support Chamber events such as networking programs, ribbon cuttings, and community gatherings.

• Bachelor’s degree in Business, Marketing, Communications, or a related field (preferred).
• 3 years of experience in membership development, sales, customer success, or business development.
• Demonstrated success in meeting or exceeding recruitment or sales goals.
• Excellent communication, relationship-building, and public speaking skills.
• Strong organizational skills and the ability to manage multiple priorities.
• Proficiency with CRM systems, Microsoft Office, and digital communication tools.

• Professional office environment with frequent local travel for business visits and events.
• Occasional evening or weekend hours may be required for Chamber programs and meetings.