Patient Care Coordinator

For full details, and to apply, please visit our Careers page: https://www.portlandmh.com/careers/

—

Patient Care Coordinator

Location: Portland, OR
Supervisor: Administrative Team Supervisor
Employee Classification: Non-Exempt (Hourly), Full-Time
Hours: Full-Time, 40 hours per week
Compensation: $19.00-$25.00/hour, depending on experience

—

Primary Function:

The Patient Care Coordinator (PCC) is an administrative support role responsible for coordinating patient scheduling, internal and external referrals, and broader administrative tasks across PMHW. This role supports efficient patient access to care by utilizing complex scheduling workflows, facilitating continuity of care, and collaborating closely with clinical, billing, and administrative teams. The PCC team also contributes to operational consistency, staff support, and process improvement initiatives across the organization.

Essential Functions:

• Serve as a primary point of contact for patients, providers, and referral partners, delivering exceptional customer service across phone, email, and in-person interactions.
• Coordinate patient access by scheduling new, established, and transfer patients while balancing provider availability, clinical appropriateness, productivity, and patient preferences.
• Manage complex scheduling across multiple service lines, providers, specialties, and clinic locations to optimize access and operational efficiency.
• Coordinate internal and external referral workflows, ensuring timely follow-up, accurate documentation, and appropriate clinical placement.
• Maintain accurate patient records, scheduling data, and administrative documentation in compliance with organizational policies and HIPAA requirements.
• Partner closely with clinical leadership, billing, credentialing, and administrative departments to resolve scheduling barriers and ensure seamless patient transitions throughout the continuum of care.
• Apply working knowledge of insurance participation, provider credentialing status, and payer requirements to support accurate scheduling and minimize disruptions to patient care.
• Coordinate provider leave coverage, panel management, and transfer-of-care planning to maintain continuity of services.
• Monitor scheduling trends, identify workflow bottlenecks, and proactively recommend process improvements that enhance patient experience and operational performance.
• Support implementation of new workflows, policies, and organizational initiatives while maintaining consistency across administrative operations.
• Assist in onboarding, training, and mentoring new Patient Care Coordinators and front office staff, serving as a departmental resource for best practices.
• Exercise sound judgment in resolving patient concerns, escalating complex issues appropriately, and maintaining a high standard of professionalism and service recovery.
• Coordinate medical records requests, releases of information, and other administrative functions while ensuring regulatory compliance and confidentiality.
• Maintain a professional, organized, and operationally ready front office environment that reflects the organization’s commitment to quality patient care.
• Cross-train and provide operational support across departments and clinic locations to ensure continuity of business operations during staffing fluctuations.

Minimum Qualifications:

• Minimum of 3 years of progressive administrative, healthcare operations, or patient access experience.
• Demonstrate competence and humility in terms of race, ethnicity, gender, sexual orientation, religion, class, ability et al
• Demonstrate commitment to the preservation of a workplace which embraces diversity
• Demonstrate commitment to confidentiality of patient and employee information
• Communicate professionally and effectively with patients and clinicians, always providing stellar customer service
• Answer phone systems with excellent etiquette – a warm/friendly tone, articulate, and providing understandable responses to questions or concerns
• Demonstrate a strong understanding of HIPAA policies and regulations
• Demonstrate a strong attention to detail and organization
• Demonstrate patience: being patient with people who may have trouble communicating or understanding what is happening is imperative for this position
• Follow policies and procedures to contribute to the administrative efficiency of the practice, taking initiative to suggest and develop those that may be needed
• Demonstrate strong computer skills including web based systems
• Ability to work with Mac OS & Google Workspace

Portland Mental Health & Wellness offers a competitive benefits package for full time employees that includes:

• Paid Vacation Time (80 hours per year to start)
• Paid Health Leave (40 hours per year)
• Paid Floating Holiday Hours (80 hours per year)
• Medical and Vision Insurance – Kaiser Permanente of the Northwest (choice of three plans)
• Dental Insurance
• Employer Paid Life and AD&D Insurance
• Voluntary Additional Life and AD&D Insurance
• Voluntary Short Term Disability Insurance
• Voluntary Critical Illness Insurance
• Voluntary Accident Insurance
• Flexible Spending Account, Health Care
• Flexible Spending Account, Dependent Care
• Commuter Benefit – Choice of TriMet Pass or Limited Parking Reimbursement
• 401K Retirement Plan – Up to 4% Company Match Once Eligible
• Annual Continuing Education Allowance of $500
• Discounted Enrollment with Student Loan Tutor
• 10% Discount on Vitamins & Supplements Through Fullscript
• Limited Access to Columbia Sportswear Employee Store
• OnPoint Community Credit Union Group Banking Benefits

Job Type: Full-time

Pay: $19.00 - $25.00 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: Hybrid remote in Portland, OR 97214

Salary : $19 - $25