Portland Leather Goods - Assistant Store Manager - Charlotte, NC

At Portland Leather Goods every employee will tell you their absolute favorite thing about working here is THE PEOPLE. We care about the character and kindness of the people we hire, in addition to their specialized skills and experience. That means if you’re wanting to apply to help look after our amazing customers and team, we’re going to need to know about YOU.

As our Retail Assistant Store Manager, you will be our Store Managers go to person! You will help forge lasting memories with our customers, support the retail team on a day to day basis, and assist with all store operations. Our ideal candidate will have an innate optimistic outlook and know how to encourage and foster a positive work environment through managing and supporting each team member according to their unique needs and strengths! 

This position requires the ability to work up to 40 hours per week. Candidates must have weekend availability and be flexible to work overtime as needed to meet the business demands at our location in Charlotte Premium Outlets. 

 If this sounds like the perfect job for you, tell us why in your cover letter. 

Responsibilities and Duties

• Lead by example in providing exemplary customer service
• Assist in organizing, planning and implementing strategy for the retail operation to run smoothly
• Coordinate store day to day operations
• Ensure store schedules and objectives are met by employees
• Have comprehensive understanding of company goals and growth
• Proactively work to improve the retail operation and build upon current systems
• Calmly communicate in stressful situations and provide guidance to staff
• Be capable of having difficult conversations in order to maintain a healthy space for both staff and customers
• Foster a work environment of positivity and inclusivity
• Update store displays based on season and inventory needs
• Effectively communicate store needs to the Store Manager
• Support the Store Manager in hiring, mentoring, and retaining retail staff
• Coordinate and execute events, sales, and promotions

• High school diploma or higher
• Availability to work up to 40 hours per week, with weekend availability and flexibility to work overtime as needed to meet business demands
• Minimum of 3 years' experience in retail, store operations, and customer experience
• Minimum 2 years experience in a retail managerial role
• Possesses a true passion for customer success
• Familiarity with POS systems and the ability to learn new systems, Shopify experience is a plus!
• Excellent leadership and motivational skills; must excel at providing direction
• Excellent communication, organizational, leadership, and time/project management skills
• Flexibility in scheduling to meet customer needs with a short turnaround
• Ability to move merchandise with appropriate equipment to and from backroom and sales floor
• Ability to place and arrange items on all shelves and racks
• Ability to climb and descend ladders while carrying merchandise
• Ability to lift 30 pounds or more with assistance
• Ability to be on your feet for a minimum of 8 hours per shift and to continuously move around all areas of the store
• Ability to stand, walk, kneel, or balance for a duration of time
• Ability to read and comprehend instructions, reports, and information on computer/register screens as well as input information into computer
• The work environment and physical demands described here are representative of those that an employee will encounter while performing the essential functions of this job. Reasonable accommodations will be made to enable qualified individuals with disabilities to perform the essential functions of their position, absent undue hardship.

What we can offer you!

• Comprehensive Health Coverage - Medical, Dental, and Vision Insurance to keep you and your family covered
• 401k with company match - We match up to 4% to help you build your financial future
• Paid time off - We want you to take time to rest, recharge, and show up at your best
• Employee discount - Exclusive savings on our products
• Career Growth Opportunities - A dynamic role with room to learn, grow, and advance your career

About Portland Leather

We have come a long way since the garage days! Portland Leather Goods was established in early 2016 by our founder Curtis Matsko. Before Portland Leather Goods, you couldn’t find a simply designed, affordable bag made from high quality full–grain leather. Even if the aesthetic and the price were right, the leather felt and looked cheap, or worse, it wasn’t even real leather! In order to get a beautiful full grain leather bag, you had to spend a fortune. We’re proud to make a leather bag with classic appeal at a price everyone can feel good about.

At Portland Leather Goods, we are proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all team members. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, disability, veteran status, or any other protected status. We welcome applicants from all backgrounds to join our team.

This position requires the employee to reside in the same state as the assigned retail store location due to operational and compliance requirements.

Portland Leather Goods participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the United States.

Check us out at www.portlandleathergoods.com and on Instagram @Portlandleather

Salary : $21