Program Manager

Program Manager

Job Description

About Portland Housing Center

Portland Housing Center (PHC) is a nonprofit organization founded in 1991 with support from the City of Portland, local banks, and a concerned community. We were founded to ensure all Portland residents have equal access to information and resources to achieve homeownership. Today, we serve the entire state of Oregon. We specialize in providing first time homebuyers with education, counseling, financial resources, and other homebuying support. We are in search of a full-time Program Manager to join our dynamic team.

Mission

Everyone deserves access to homeownership. Portland Housing Center makes it possible through quality education, counseling and financial services.

Position Summary: The Program Manager is responsible for the ongoing development and overall implementation of the post-purchase Homeowner Success Program at Portland Housing Center. The Homeowner Success Program will promote homeownership retention for low- and moderate-income homeowners and communities who have faced historic barriers to homeownership throughout the Portland Metro Area. Major responsibilities include post-purchase program development, participant screening and tracking, client management compliance, and program evaluation and reporting.

Reports to: Homeownership Program Director

Program Planning and Delivery

·      Lead in the development and execution of program work plan and goals, ensure alignment with broader agency goals, and consistently meet program enrollment and graduation targets.

·      Serve as primary liaison with program funders, community partners, and service providers.

·      Work in partnership with other departments to ensure efficient service delivery, positive customer relations, and financial accountability in the Homeowner Success Program.

·      Prepare and submit recurring reports to agency management and funders as required.

·      Implement ongoing evaluation of the Homeowner Success Program, including analysis of performance and trends, and develop measurable efficiencies in the program.

·      Supervise and manage a small team.

Compliance

•        Ensure compliance with relevant funding guidelines, rules, and standard operating procedures.

•        Screen applicants for program eligibility per program and funder guidelines.

•        Track participants progress and maintain records in alignment with funder requirements.

•        Must maintain appropriate certifications needed to comply fully with state and federal program requirements.

Qualifications:

•        Bachelor’s degree and at least 3 years’ experience in a relevant field

•        Experience working directly with people from diverse racial, ethnic, and socioeconomic backgrounds.

•        Proficient computer knowledge and experience

•        Proficiency in Microsoft Word, Excel, and other spreadsheet programs, and data entry

·       Demonstrated analytical skills

·       Experience working with the homebuying process

·       Experience in developing and managing operational systems

·       Excellent written communication skills and experience in contract reporting

·       Ability to analyze income and other factors to determine applicant eligibility

·       Exceptional organizational skills and attention to detail

·       Demonstrated self-starter, who also works effectively with a team

·       Passion for and experience working with diverse populations

·       Ability to present to diverse audiences, specifically racially, ethnically, and socioeconomically diverse communities

·       Experience with local, state and federal housing programs that require a high degree of compliance and reporting

·       Must be able to pass the HUD certified housing counselor examination within three months of hire date.

·       Must be able to work with minimal supervision.

·       Bilingual skills (Spanish/English) preferred

Working Conditions:

The position is a full-time, grant funded position. Portland Housing Center provides a typical office environment. This is a full-time position located in Portland, OR. PHC operates on a hybrid work model (currently at least two 8-hour days per week in the office), which is subject to change. Ability to work occasional evenings and weekends and travel to other training locations is periodically required.

Benefits

The salary range for this full-time position is $60,000 - $67,000, commensurate with experience and skills. Portland Housing Center offers excellent benefits, including Paid Time Off (PTO), flex time, medical, dental, vision & prescription insurance, FSA plan, 401k with employer contribution, life, AD&D insurance, & long-term disability.

Portland Housing Center is an Equal Opportunity Employer; employment decisions are made without regard to race, color, creed, sex, national origin, religion, age, handicap, disability, sexual orientation, family relationship, marital status, political affiliation or any other reason prohibited by law.

Furthermore, we strongly encourage women, people of color, and individuals from underrepresented backgrounds to apply, even if you don’t meet every single requirement listed. Research shows that women and people of color often hesitate to apply unless they meet all the qualifications listed—but we believe that passion, potential, and diverse perspectives are just as important. If this role excites you and you think you could be a great fit, we want to hear from you! We are committed to building an inclusive organization, which includes individuals from less traditional backgrounds. Your unique experiences and insights are valued and could have a meaningful impact on the work we do.

How to apply

Submit Cover Letter & Resume by email to hr@portlandhousingcenter.org. This position is open until filled.

Cover Letters are required; incomplete submissions will not be considered.