Resident Renovation Coordinator

JOB SUMMARY:

Portland Housing Authority and Portland Housing Development Corporation, the not-for-profit development arm of PHA, will undertake renovations at 100 State Street, an affordable multifamily building for low-income seniors. Renovations will occur while tenants live in their apartments (an “in-place” renovation). Tenants will move out at the beginning of the day and return to their apartment at the end of the workday.

This full-time position is the primary liaison between residents, the construction team, and PHA. This employee is responsible for managing all daily relocation logistics, including coordinating daily resident “move-outs”, physically moving tenant belongings safely, resident engagement, and ensuring an orderly process during renovation. It is expected 12 tenants will be affected by renovations at any one time.

This is a temporary, full-time position for 35 hours per week starting in [June 2026]. The position is temporary and ends when the renovation is complete in [December 2026]. The employee works with a great deal of independence, collaborates across numerous agency departments, and may require non-standard hours of work.

JOB DUTIES AND RESPONSIBILITIES:

· Conducts resident engagement and needs assessments. Interviews residents to identify household special needs and reasonable accommodations. Acts as agency point-of-contact for residents’ questions and concerns during renovation.

· Communicates regularly/daily with all parties, including residents, contractor superintendent, Development staff, and Property Management/Resident Services staff.

· Drafts and delivers notices and packing supplies (e.g. boxes, tape) to tenants.

· Manages daily in-unit logistics. This includes tenant “move-outs” at the beginning of each workday, communicating with affected residents, and relocating furniture away from Contractor work areas (approximately 8-10 feet from exterior walls) and returning items at end of workday.

· Coordinates with the contractor to physically move tenant belongings, including asking for assistance if a piece of furniture is too heavy to be moved by just 1 person.

· Conducts pre- and post-work inspections to ensure apartments are safe, clean, and habitable before residents return in the evening. May need to move furniture back at end of the day to make the apartment livable for the tenant (i.e. if a bed was pushed up against a wall or tipped up, it must be returned at end of day).

· Coordinates with Contractor on work-ready status of apartments and sequencing.

· Coordinates off-site relocation or storage for specific units on a case-by-case basis.

· Develops and implements solutions for non-starndard resident circumstances impacting renovations and relocations.

· Oversees “hospitality suite” amenities and other on-site facilities where affected residents can go during the day. Procures “hospitality suite” supplies (e.g. food and drink). Coordinates with the Resident Service Coordinator (RCS) about Hospitality Suite.

· Develops and updates the master tenant move schedule. Communicates all schedule disruptions or changes to the project team. Tracks status of work progress daily.

· Coordinates and tracks all vendor-related expenses for hired packers, movers or other specialized services, as required.

· Processes and documents all relocation assistance claims and reimbursements.

· Provides advisory services to relocating tenants.

· Communicates resident satisfaction/feedback/complaints to management and development team. Acts as advocate for tenants.

· Recordkeeping - Maintains detailed records in regard to moving activity, reimbursements, notices, tenant complaints, and PHA communication with tenants (oral and written).

· Performs ongoing tenant satisfaction evaluations and recommends changes/improvements. Communicates ideas to management team.

QUALIFICATIONS, SKILLS AND ABILITIES

· Excellent public and interpersonal communication skills.

· Ability to establish good working relationships with, and supervision of, co-workers, vendors and the general public.

· Experienced in working with diverse populations and working engaging with interpreters.

· Ability to advise and advocate for clients.

· Working knowledge of human services programs.

· Ability to successfully perform multiple tasks for multiple clients simultaneously.

· Proficient computer skills with Microsoft Office and agency’s integrated software system.

· Ability to work independently.

· Excellent organizational and recordkeeping skills.

EDUCATION AND EXPERIENCE:

· Associates Degree in social work, communications, property management, or equivalent field or a four-year degree is preferred. A combination of education, experience and training may be acceptable.

· A minimum of 5 years of experience working in social work, human services or the administration of affordable housing programs is preferred.

PHYSICAL REQUIREMENTS:

· Ability to push, pull, and maneuver furniture and tenant belongings within apartments.

· Ability to lift and carry up to 40 pounds.

· Ability to walk up multiple flights of stairs.

· Ability to stoop, kneel, bend, and crouch to access, pack, and move items.

· Ability to use a dolly.

· Ability to operate office equipment.

Pay: $25.00 - $37.00 per hour

Work Location: In person

Salary : $25 - $37