What are the responsibilities and job description for the Technology Support Specialist position at Portland Community College?
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Technology Support Specialist
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locations Sylvania Campus
time type Full time
posted on Posted 4 Days Ago
job requisition id JR-2133
Join our Team at Portland Community College
Please Note: PCC currently limits employment to individuals residing in Oregon and Washington. Employment offers are contingent upon the ability to establish residence in Oregon or Washington.
Portland Community College will also ensure that applicants requiring reasonable accommodation for the hiring process are provided for. If reasonable accommodation is needed, please contact the PCC Talent Acquisition Team at pccjobs@pcc.edu.
Portland Community College is the largest post-secondary institution in Oregon and 19th largest in the nation, serving approximately 80,000 full- and part-time students. With four comprehensive campuses, five workforce training and education centers, and 200 community locations in the Portland metropolitan area, our unique role is to make high-quality education accessible to everyone, creating opportunities for our students and contributing to the economic development of our community.
The PCC IT Service Desk is seeking a Technology Support Specialist to provide remote computer support to end users across the college.
This is a primarily remote position. Employees MUST be residents of Washington OR Oregon state.
See the classification description for additional information: https://www.pcc.edu/hr/employment/classified-jobs/techsupptspechtm/
Typical Duties And Responsibilities
What You'll Do and Who We Are Looking For
The Technology Support Specialist provides computer support to end users across the College district for computer hardware, software, other technology equipment, and business-related applications. The Specialist serves as the primary contact for all incoming calls and email requests for technical support. The incumbent acts as a main resource during infrastructure emergencies utilizing prioritization and escalation skills to ensure timely resolution of issues. The decisions and results of their work impact all users throughout the district. This position documents, tracks, and monitors problems and outages using database management software, contributing vital knowledge-base data for statistical study and solutions development. The Technology Support Specialist works with PC network software to configure, test, diagnose and correct network anomalies. This position trains staff on various computer platforms and software, directs and reviews the work of student workers and casual employees, and performs journey-level work with minimum supervision.
Work Schedule
Monday - Thursday | 11:00 am - 8:00 pm
Friday | 8:00 am - 5:00 pm
These qualifications, skills and abilities are critical for success in this position. Throughout the screening process, you will be evaluated based on the demonstration of these success criteria.
A Successful Candidate Will Display The Following Traits
Knowledge, Skills, and Abilities
This is a fully remote position that may require occasional onsite visits for team meetings and service emergencies. Service call response includes district-wide service in a dynamic, networked environment. Work pressure and interruptions occur on an ongoing basis. The position requires ongoing exposure to constantly changing physical and ergonomic environments. Must interact professionally with distraught or reactive individuals. Requires the ability to lift and work on equipment that may be located in tight and poorly lighted spaces, such as under desks, in closets, or other confined areas. Lifting and moving of computer components and peripherals weighing up to 40 pounds is sometimes required. Requires occasional periods of sustained effort and crawling under desks and confined spaces to install/uninstall and/or move equipment.
Why You'll Love Working Here
Education
The PCC district encompasses a 1,500-square-mile area in northwest Oregon and offers two-year degrees, one-year certificate programs, short-term training, alternative education, pre-college courses and life-long learning. As part of our College community, you’ll enjoy:
Position Grade
Classified 22 (A)
Employment Type
Full time
Total Rewards Package / What We Offer
There is never a dull moment at PCC. We offer more than just a competitive salary. When you join our team at PCC you'll also enjoy:
How We Determine Initial Salary Placement
The first two steps of the range are: $64,734.00 to $66,678.00 annually. Placement will generally not exceed the mid-point, based on qualifications, experience, and internal equity.
Oregon Veterans' Preference in Public Employment
Required
Portland Community College complies with the Oregon Veterans' Preference in Public Employment law which provides qualifying veterans and disabled veterans with preference in employment. You will be given instructions during the application process to claim Veterans' Preference in the recruitment of this position, and to provide the documents required for verification of eligibility. Please do not send your documentation to the hiring manager directly. For verification of eligibility, please submit the following documentation:
Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act), you may view Portland Community College’s (PCC) most recent Annual Security Report (ASR) on the Department of Public Safety website. The ASR contains current security and safety-related policy disclosure statements, emergency preparedness and evacuation information, crime prevention and sexual assault prevention information and resources, and drug and alcohol prevention programming. The ASR also contains crime statistics for Clery Act crimes which occurred on PCC properties for the last three calendar years. Paper copies of the ASR are available upon request at all Department of Public Safety offices.
PCC Employment Offers are Contingent Upon the Successful Completion of a Criminal Background Check
Please note that Portland Community College is not currently able to provide visa (e.g. H1-B Visa) sponsorship for potential employees.
Contact PCC at pccjobs@pcc.edu if you have questions
Working at PCC
PCC is seeking talented, hard-working individuals to join our growing team. We value collaboration, community, creativity, leadership and inclusion. As a PCC team member, you will join a dynamic group of more than 2,000 employees who believe that education is the path to a brighter future.
As Oregon’s largest post-secondary institution, no single educational resource is more vital to our region than Portland Community College. We serve nearly 80,000 individual learners each year, creating educational possibilities for every student who wants to learn.
Portland Community College is committed to hiring and retaining a workforce which reflects all aspects of the rich diversity of our student body. We are an equal opportunity employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other protected class.
Please note that Portland Community College is not currently able to provide visa (e.g. H1-B Visa) sponsorship for potential employees.
Oregon Veterans' Preference
Portland Community College complies with the Oregon Veterans' Preference in Public Employment law which provides qualifying veterans and disabled veterans with preference in employment. Verification of eligibility is required during the application process.
Notice Of The Availability Of The Annual Security Report
Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act), you may view Portland Community College’s (PCC) most recent Annual Security Report (ASR) on the Department of Public Safety website. The ASR contains current security and safety-related policy disclosure statements, emergency preparedness and evacuation information, crime prevention and sexual assault prevention information and resources, and drug and alcohol prevention programming. The ASR also contains crime statistics for Clery Act crimes which occurred on PCC properties for the last three calendar years. Paper copies of the ASR are available upon request at all Department of Public Safety offices.
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Join Us At PCC
Technology Support Specialist page is loaded
Technology Support Specialist
Apply
locations Sylvania Campus
time type Full time
posted on Posted 4 Days Ago
job requisition id JR-2133
Join our Team at Portland Community College
Please Note: PCC currently limits employment to individuals residing in Oregon and Washington. Employment offers are contingent upon the ability to establish residence in Oregon or Washington.
Portland Community College will also ensure that applicants requiring reasonable accommodation for the hiring process are provided for. If reasonable accommodation is needed, please contact the PCC Talent Acquisition Team at pccjobs@pcc.edu.
Portland Community College is the largest post-secondary institution in Oregon and 19th largest in the nation, serving approximately 80,000 full- and part-time students. With four comprehensive campuses, five workforce training and education centers, and 200 community locations in the Portland metropolitan area, our unique role is to make high-quality education accessible to everyone, creating opportunities for our students and contributing to the economic development of our community.
The PCC IT Service Desk is seeking a Technology Support Specialist to provide remote computer support to end users across the college.
This is a primarily remote position. Employees MUST be residents of Washington OR Oregon state.
See the classification description for additional information: https://www.pcc.edu/hr/employment/classified-jobs/techsupptspechtm/
Typical Duties And Responsibilities
What You'll Do and Who We Are Looking For
The Technology Support Specialist provides computer support to end users across the College district for computer hardware, software, other technology equipment, and business-related applications. The Specialist serves as the primary contact for all incoming calls and email requests for technical support. The incumbent acts as a main resource during infrastructure emergencies utilizing prioritization and escalation skills to ensure timely resolution of issues. The decisions and results of their work impact all users throughout the district. This position documents, tracks, and monitors problems and outages using database management software, contributing vital knowledge-base data for statistical study and solutions development. The Technology Support Specialist works with PC network software to configure, test, diagnose and correct network anomalies. This position trains staff on various computer platforms and software, directs and reviews the work of student workers and casual employees, and performs journey-level work with minimum supervision.
Work Schedule
Monday - Thursday | 11:00 am - 8:00 pm
Friday | 8:00 am - 5:00 pm
These qualifications, skills and abilities are critical for success in this position. Throughout the screening process, you will be evaluated based on the demonstration of these success criteria.
A Successful Candidate Will Display The Following Traits
- Self-motivation to perform tasks with minimal supervision in a remote environment.
- A sufficient workspace that is free of distractions and conducive to efficient and productive work.
- A stable internet connection that can support frequent voice and video calls.
- The ability to empathize to offer compassionate, calm, and effective support to frustrated users.
- High School diploma or equivalent.
- Associate’s degree or two years of college-level coursework or training in a computer-related discipline. Relevant experience may substitute for the degree requirement on a year for year basis.
- Two years of work experience with some or all of the following systems: Automated systems, personal computer and network technologies, databases, learning management systems, online learning tools, printers and peripherals, a variety of software applications (e.g., word processing, spreadsheet, email, Intranet, web browsers, HTML editors, and image manipulation software).
Knowledge, Skills, and Abilities
- A wide variety of technologies to effectively support end-user technical needs including computing devices, operating systems, network technologies, printers and peripherals;
- A variety of software applications (desktop, client-server, browser-based, etc.);
- Principles of troubleshooting and analysis.
- Learning new computer software;
- Effectively communicating verbally and in writing;
- Multi-tasking and effectively using time management skills.
- Troubleshoot, diagnose and repair computer, hardware and software problems in a complex networked environment;
- Plan, organize and document complex network activities and configure systems for consistency with institutional policies and procedures;
- Effectively prioritize work requests and work occasional long hours.
- Provide own transportation to various sites throughout the district on a regular basis.
This is a fully remote position that may require occasional onsite visits for team meetings and service emergencies. Service call response includes district-wide service in a dynamic, networked environment. Work pressure and interruptions occur on an ongoing basis. The position requires ongoing exposure to constantly changing physical and ergonomic environments. Must interact professionally with distraught or reactive individuals. Requires the ability to lift and work on equipment that may be located in tight and poorly lighted spaces, such as under desks, in closets, or other confined areas. Lifting and moving of computer components and peripherals weighing up to 40 pounds is sometimes required. Requires occasional periods of sustained effort and crawling under desks and confined spaces to install/uninstall and/or move equipment.
Why You'll Love Working Here
Education
The PCC district encompasses a 1,500-square-mile area in northwest Oregon and offers two-year degrees, one-year certificate programs, short-term training, alternative education, pre-college courses and life-long learning. As part of our College community, you’ll enjoy:
- A collaborative and inspiring campus community
- Opportunities for learning and professional development
Position Grade
Classified 22 (A)
Employment Type
Full time
Total Rewards Package / What We Offer
There is never a dull moment at PCC. We offer more than just a competitive salary. When you join our team at PCC you'll also enjoy:
- Comprehensive benefit package
- Oregon PERS contribution
- Tax deferred annuity program and a deferred compensation program
- Tuition waiver for you, your spouse/domestic partner, and dependent children under 24 years of age, as well as partial tuition reimbursement for full-time employees at other accredited institutions
- Free access to the sport centers / campus gymnasiums, performing arts, and cultural events
- Conference and Event Rental Space - Employees receive 50% off when on-campus for personal events
- Paid Leave (Pro-rated by FTE for Part-Time Employees) reference Classified Agreement
- Starts at 8 hours of vacation leave per month (additional vacation hours with years of service)
- 1 day of sick leave per month
- 12 paid holidays
- PCC Winter Break (when College is Closed)
- 24 hours of personal leave per year
How We Determine Initial Salary Placement
The first two steps of the range are: $64,734.00 to $66,678.00 annually. Placement will generally not exceed the mid-point, based on qualifications, experience, and internal equity.
Oregon Veterans' Preference in Public Employment
Required
Portland Community College complies with the Oregon Veterans' Preference in Public Employment law which provides qualifying veterans and disabled veterans with preference in employment. You will be given instructions during the application process to claim Veterans' Preference in the recruitment of this position, and to provide the documents required for verification of eligibility. Please do not send your documentation to the hiring manager directly. For verification of eligibility, please submit the following documentation:
- Veterans: DD214
- Disabled Veterans: DD214 and Letter from the Department of VA
Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act), you may view Portland Community College’s (PCC) most recent Annual Security Report (ASR) on the Department of Public Safety website. The ASR contains current security and safety-related policy disclosure statements, emergency preparedness and evacuation information, crime prevention and sexual assault prevention information and resources, and drug and alcohol prevention programming. The ASR also contains crime statistics for Clery Act crimes which occurred on PCC properties for the last three calendar years. Paper copies of the ASR are available upon request at all Department of Public Safety offices.
PCC Employment Offers are Contingent Upon the Successful Completion of a Criminal Background Check
Please note that Portland Community College is not currently able to provide visa (e.g. H1-B Visa) sponsorship for potential employees.
Contact PCC at pccjobs@pcc.edu if you have questions
Working at PCC
PCC is seeking talented, hard-working individuals to join our growing team. We value collaboration, community, creativity, leadership and inclusion. As a PCC team member, you will join a dynamic group of more than 2,000 employees who believe that education is the path to a brighter future.
As Oregon’s largest post-secondary institution, no single educational resource is more vital to our region than Portland Community College. We serve nearly 80,000 individual learners each year, creating educational possibilities for every student who wants to learn.
Portland Community College is committed to hiring and retaining a workforce which reflects all aspects of the rich diversity of our student body. We are an equal opportunity employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other protected class.
Please note that Portland Community College is not currently able to provide visa (e.g. H1-B Visa) sponsorship for potential employees.
Oregon Veterans' Preference
Portland Community College complies with the Oregon Veterans' Preference in Public Employment law which provides qualifying veterans and disabled veterans with preference in employment. Verification of eligibility is required during the application process.
Notice Of The Availability Of The Annual Security Report
Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act), you may view Portland Community College’s (PCC) most recent Annual Security Report (ASR) on the Department of Public Safety website. The ASR contains current security and safety-related policy disclosure statements, emergency preparedness and evacuation information, crime prevention and sexual assault prevention information and resources, and drug and alcohol prevention programming. The ASR also contains crime statistics for Clery Act crimes which occurred on PCC properties for the last three calendar years. Paper copies of the ASR are available upon request at all Department of Public Safety offices.
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Salary : $64,734 - $66,678