What are the responsibilities and job description for the Patient Care Coordinator position at Portland Chiropractic Neurology?
Front Desk Patient Coordinator
Portland Chiropractic Neurology – Portland, ME
Portland Chiropractic Neurology is an established, fast‑paced specialty healthcare practice seeking a full‑time Front Desk Patient Coordinator. This multi‑faceted role is central to patient care, clinic flow, scheduling, and administrative support. The position also includes cross‑training as a Chiropractic Assistant, allowing the right candidate to support both front desk operations and clinical care under provider supervision.
We are looking for someone who is personable, professional, and genuinely committed to outstanding patient care. The ideal candidate thrives in a busy environment, communicates clearly, works well as part of a team, and brings a positive, caring, and organized presence to the clinic.
We are looking for someone who is personable, professional, and genuinely committed to outstanding patient care. The ideal candidate thrives in a busy environment, communicates clearly, works well as part of a team, and brings a positive, caring, and organized presence to the front desk.
Key Responsibilities
- Provide warm, professional patient service at check‑in and check‑out
- Manage patient scheduling, appointment flow, and daily provider coordination
- Support clinic operations through accurate documentation and administrative tasks
- Communicate effectively with patients, providers, and team members
- Maintain confidentiality and uphold HIPAA standards
- Assist with insurance‑related questions and patient navigation
- Contribute to a smooth, efficient, and friendly clinic environment
Recommended Minimum KSA’s (Knowledge, Skills & Abilities)
- 1 year experience in a medical office (Chiropractic, PT, Eye Care, Dental, Hospital, Veterinary, etc.)
- Professional communication skills with patients and clinical staff
- Basic understanding of HIPAA and patient confidentiality
- Strong multi‑tasking and adaptability in a fast‑paced environment
- Scheduling experience in a medical setting (1 year)
- Medical terminology (1 year preferred)
- Patient service experience (1 year preferred)
- Knowledge of health insurance is a plus
Benefits
- Health Insurance: 80% paid by PCN / 20% paid by employee
- Company‑funded HSA: $950 annually (for HSA‑eligible plans)
- 401(k) with employer contribution (eligible after 1 year)
- Paid Time Off: 2 weeks accrued annually
- 4.5‑day work week:
- Mon–Thu: 7:15 AM – 5:00 PM
- Fri: 7:15 AM – 12:00 PM
- 9 Paid Holidays
Work Environment
This role is ideal for someone who:
- Enjoys helping people
- Works well under pressure
- Communicates clearly and kindly
- Stays organized and focused
- Loves being part of a supportive, high‑energy team
If you excel in a fast‑paced clinical environment and are passionate about patient care, we want to hear from you.
Job Type: Full-time
Pay: $55,149.90 - $60,688.07 per year
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $55,150 - $60,688