What are the responsibilities and job description for the Area Leasing Specialist position at Portico Property Management?
Portico has an amazing opportunity to join our team as an Area Leasing Specialist! This position will support multiple rental communities within our Phoenix, AZ portfolio.
Job Summary
The Area Leasing Specialist provides leasing, marketing, and resident service support to multiple apartment communities within an assigned region. This role focuses on driving occupancy, supporting renewals, delivering exceptional customer service, and assisting on-site teams with leasing and marketing initiatives. The Area Leasing Specialist plays a key role in ensuring a consistent, high-quality leasing experience across communities.
The Area Leasing Specialist provides leasing, marketing, and resident service support to multiple apartment communities within an assigned region. This role focuses on driving occupancy, supporting renewals, delivering exceptional customer service, and assisting on-site teams with leasing and marketing initiatives. The Area Leasing Specialist plays a key role in ensuring a consistent, high-quality leasing experience across communities.
Key Responsibilities
Leasing & Sales
- Respond promptly to phone, email, and online leasing inquiries
- Convert leads into tours and lease applications
- Conduct professional, personalized tours and present community features and amenities
- Process applications, verify documentation, and communicate approval or denial within required timelines
- Prepare lease files, move-in documentation, keys, and welcome materials
- Coordinate move-ins and communicate timelines with office and maintenance teams
- Promote rentable items such as garages, parking, and appliances
Marketing & Outreach
- Ensure leasing offices, models, and tour paths are clean, welcoming, and tour-ready
- Support outreach activities, marketing initiatives, and community events
- Assist with competitor market surveys and data collection
- Participate in marketing and leasing meetings as assigned
Resident Relations & Retention
- Deliver responsive, courteous, and professional service to residents and prospects
- Assist with renewals, lease expirations, and notices-to-vacate
- Document resident requests and coordinate with maintenance teams as needed
- Support resident satisfaction and retention initiatives
Administrative & Office Support
- Maintain accurate and timely data entry in property management systems
- Organize leasing files, reports, and marketing materials
- Respond to emails, messages, and inquiries promptly
- Follow company safety policies and Fair Housing guidelines
Team Collaboration
- Partner effectively with on-site management, leasing, and maintenance teams
- Support leasing needs across multiple communities within the region
- Assist with special projects and additional assignments as needed
Qualifications
Experience & Education
- 6 months of leasing, sales, or customer service experience preferred
- High school diploma or GED required; Bachelor’s degree preferred or equivalent experience
Skills & Competencies
- Strong customer service, sales, and communication skills
- Ability to build rapport and close leases effectively
- Organized, detail-oriented, and able to manage multiple priorities
- Comfortable working in a fast-paced, customer-facing environment
- Proficiency with Microsoft Word and Excel
- Experience with property management software such as OneSite, Yardi, or similar preferred
- Knowledge of Fair Housing regulations
Physical & Work Requirements
- Ability to stand, walk, climb stairs, and lift up to 30 pounds
- Work indoors and outdoors in varying weather conditions
- Weekends, overtime, and travel between communities may be required
- Work may occur in a pet-friendly environment
Our Company is an equal Opportunity Employer. As a condition of employment, a satisfactory drug test and background check are required.