What are the responsibilities and job description for the Community Manager position at Portico PM?
Portico has an amazing opportunity to join our team as a Community Manager! This position will be based at our single-family rental home community, Town Arlington, in Arlington, TX.
Job Summary
The Community Manager oversees all operational, financial, and customer service aspects of the property. This role leads the on-site team to achieve high levels of occupancy, resident satisfaction, and financial performance while maintaining compliance with company policies and objectives.
Key Responsibilities
Leadership & Team Development
Job Summary
The Community Manager oversees all operational, financial, and customer service aspects of the property. This role leads the on-site team to achieve high levels of occupancy, resident satisfaction, and financial performance while maintaining compliance with company policies and objectives.
Key Responsibilities
Leadership & Team Development
- Recruit, hire, train, and develop all on-site team members.
- Conduct regular team meetings, performance reviews, and ongoing coaching.
- Ensure compliance with company policies, professional appearance, and customer service standards.
- Motivate the team through recognition, feedback, and incentive programs.
- Prepare and manage the annual operating budget and business plan.
- Oversee rent collection, accounts receivable, and accounts payable to ensure accuracy and timeliness.
- Monitor financial statements, control expenses, and participate in monthly financial reviews.
- Approve invoices, maintain vendor relationships, and ensure adherence to budget goals.
- Direct all leasing activities to meet occupancy and revenue goals.
- Oversee prospect management, leasing processes, renewals, and move-ins/move-outs.
- Maintain market knowledge through regular competitor analysis and market surveys.
- Partner with marketing to execute community outreach, advertising, and resident events.
- Supervise maintenance operations with the Maintenance Supervisor.
- Ensure timely completion of service requests, make-readies, and preventive maintenance programs.
- Maintain high curb appeal standards and oversee capital projects and vendor contracts.
- Enforce safety procedures and ensure regulatory compliance.
- Foster positive resident relationships through exceptional customer service and timely communication.
- Manage renewal strategies, resident events, and retention programs.
- Respond promptly to complaints, conflicts, and emergency situations.
- Promote community policies and maintain resident satisfaction standards.
- Ensure timely and accurate data entry in property management systems (e.g., OneSite, Yardi).
- Maintain organized filing systems and submit all reports and documentation on schedule.
- Collaborate effectively with corporate staff, vendors, and sister communities.
- Experience: 2–4 years of progressive property management experience; prior Community or Assistant Community Manager experience preferred.
- Education: Bachelor’s degree preferred or equivalent experience.
- Software: Proficiency in Microsoft Office; experience with OneSite, Yardi, or similar systems.
- Strong leadership and team management abilities.
- Excellent communication, negotiation, and problem-solving skills.
- Highly organized, detail-oriented, and able to prioritize in a fast-paced environment.
- Financial acumen and comfort interpreting budgets and reports.
- Composure under pressure and commitment to customer service excellence.
- Ability to stand, walk, climb stairs, and lift up to 30 lbs.
- Work may include outdoor environments and occasional extended hours.
- May require travel for meetings or training.
- Pet-friendly community exposure possible.
Salary : $70,000 - $72,000