What are the responsibilities and job description for the Systems Engineer Tri- State area - Dedicated Onsite position at Portfolio BI?
OverviewWe are seeking a skilled Systems Engineer – Dedicated Onsite to support, maintain, and optimize our cloud infrastructure. The ideal candidate has hands-on experience with cloud services, monitoring tools, incident response, and operational best practices. This role is an escalation for Level 1 and 2 support issues and collaborates with engineering teams and the customer’s onsite CTO to deliver reliable onsite support and secure cloud operations.RequirementsKey ResponsibilitiesOnsite & Infrastructure Support· Onsite support desktop and infrastructure services for onsite users.· Provide support for cloud systems, platforms, and deployed applications.· Monitor system performance, availability, and capacity using cloud-native and third-party tools.· Troubleshoot and resolve incidents related to compute, storage, networking, identity, and security services.· Perform routine operational tasks such as snapshots, backups, patching, and scheduled maintenance.Incident & Problem Management· Respond to and resolve escalated alerts and tickets within SLA.· Conduct root cause analysis (RCA) for recurring issues and implement corrective actions.· Collaborate with Level 3 and engineering teams for complex problem resolution.Deployment & Automation· Adhere to strict change control procedures· Support deployment activities including configuration changes, updates, and rollout of new cloud resources.· Contribute to automation and scripting of operational processes using tools such as PowerShell, Bash, or Python.· Maintain and improve CI/CD pipelines asBenefitsHealth Care Plan (Medical, Dental & Vision)Retirement Plan (401k, IRA)Life Insurance (Basic, Voluntary & AD&D)Paid Time Off (Vacation, Sick & Public Holidays)Family Leave (Maternity, Paternity)Short Term & Long Term DisabilityTraining & Development