What are the responsibilities and job description for the Customer Service Manager position at Porter's Office Products?
Porter’s Office Products is an established and fast-growing company, searching for an Customer Service Manager in our Rexburg Idaho area. Normal shift will be Monday through Friday 8:00 to 5:00 p.m.---with no weekends! This immediate, FULL TIME position is perfect for someone who enjoys working in the office, building strong relationships with customers, answering phones, processing orders, and providing exceptional customer support.. This is a great opportunity with a well-established company for someone who is a self-starter, energetic, and loves to bring great service to customers.
ABOUT US:
Porter’s Office Products is an independent office solutions provider headquartered in Rexburg, ID. We are the fastest growing office products dealer in the region and have built our business on providing Blue Cow Service. Porter’s Office Products is a family owned business, working with businesses since 1915. Porter’s has been in the community for many years and has earned a great reputation. We excel in service that we give to our customers. Our main focus is providing solutions for our customers to better run their offices effectively and efficiently.
Main Job Tasks and Responsibilities
- Resolve customer complaints and answers customer questions regarding policies and procedures
- Supervises the work of customer service Team Members to ensure adherence to quality standards, deadlines, and Blue Cow Service in all customer interactions
- Provide guidance in handling difficult or complex problems and resolving escalated complaints or disputes
- Ensures top client is provided Blue Cow Service, and proper paperwork is emailed daily, while monitoring orders placed and resolving any issues
- Researches, complies, and prepares reports and enters orders required by management
- Manages Account information and log ins
- Assists in covering Retail Floor
- Other duties as assigned
- Customer service experience preferred
FULL TIME HOURS
- Monday through Friday: 8am to 5pm
Job Type: Full Time
Salary: DOE
Job Type: Full-time
Pay: $10.00 - $12.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $10 - $12