Front Desk Associate

Overview
We are seeking a dedicated and professional Front Desk Associate to join our team at Porter Pediatrics! The ideal candidate will be the first point of contact for our patients and their families, providing exceptional customer service and ensuring a smooth operation at the front desk. This role requires strong communication skills, attention to detail, and the ability to manage multiple tasks efficiently in a fast-paced environment.

Responsibilities

• Greet and welcome patients and their families as they arrive, ensuring a positive first impression.
• Manage incoming phone calls with excellent phone etiquette, addressing inquiries and directing calls appropriately.
• Perform clerical duties such as filing, data entry, and maintaining organized records.
• Assist with scheduling appointments with providers and update calendars as needed.
• Handle customer service inquiries, resolving issues promptly and professionally.
• Maintain office management tasks including inventory management of office supplies.
• Manage patient check-in/check-out processes including collecting payment.
• Exhibit strong time management skills to prioritize tasks effectively throughout the day.
• Perform insurance referrals as needed.
• Register new patients.
• Verify insurance coverage.

Requirements

• Previous experience in a front desk or receptionist role is preferred.
• Strong customer service skills with a friendly demeanor.
• Proficient in clerical tasks and office management practices.
• Excellent phone etiquette and communication skills.
• Familiarity with medical office procedures is a plus but not mandatory.
• Strong time management skills to handle multiple responsibilities efficiently.
• Epic experience preferred but not required.

Job Type: Part-time

Pay: $20.00 - $25.00 per hour

Benefits:

• 401(k)
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday
• No nights
• No weekends

Work Location: In person

Salary : $20 - $25