What are the responsibilities and job description for the Customer Success Representative position at Porter Logistics?
Who We Are
Porter Logistics is a fast-growing third-party logistics (3PL) provider redefining modern warehousing and fulfillment. Headquartered in Atlanta, we’ve grown over the past decade from a two-person operation in a 10,000-square-foot warehouse to an organization supporting more than 1 million square feet across multiple Georgia facilities.
We partner with high-expectation customers who depend on accuracy, transparency, and operational excellence. Our success is driven by disciplined execution, a strong commitment to safety and quality, and teams that take ownership of their work.
As we continue to expand—including our newest operations in Savannah—we’re focused on building scalable processes and long-term careers. At Porter, you’ll find a hands-on, fast-paced environment where teamwork, integrity, consistency, and accountability are at the core of how we operate.
The Role
As a Customer Success Representative (CSR), you will serve as a key liaison between our clients and the warehouse team, ensuring accurate order execution, clear communication, and high client satisfaction. In addition to core customer success responsibilities, this role will also support shipping clerk functions, making it a critical bridge between client communication and outbound warehouse operations.
You will be responsible for coordinating daily warehouse activity for assigned clients, including entering orders into our Warehouse Management System (WMS), generating pick lists and shipping documentation, closing completed orders, and billing shipments. This role requires strong attention to detail, the ability to manage multiple priorities, and comfort working closely with both clients and warehouse operations.
Day-to-Day Responsibilities
Customer Success & Order Coordination
Porter Logistics is a fast-growing third-party logistics (3PL) provider redefining modern warehousing and fulfillment. Headquartered in Atlanta, we’ve grown over the past decade from a two-person operation in a 10,000-square-foot warehouse to an organization supporting more than 1 million square feet across multiple Georgia facilities.
We partner with high-expectation customers who depend on accuracy, transparency, and operational excellence. Our success is driven by disciplined execution, a strong commitment to safety and quality, and teams that take ownership of their work.
As we continue to expand—including our newest operations in Savannah—we’re focused on building scalable processes and long-term careers. At Porter, you’ll find a hands-on, fast-paced environment where teamwork, integrity, consistency, and accountability are at the core of how we operate.
The Role
As a Customer Success Representative (CSR), you will serve as a key liaison between our clients and the warehouse team, ensuring accurate order execution, clear communication, and high client satisfaction. In addition to core customer success responsibilities, this role will also support shipping clerk functions, making it a critical bridge between client communication and outbound warehouse operations.
You will be responsible for coordinating daily warehouse activity for assigned clients, including entering orders into our Warehouse Management System (WMS), generating pick lists and shipping documentation, closing completed orders, and billing shipments. This role requires strong attention to detail, the ability to manage multiple priorities, and comfort working closely with both clients and warehouse operations.
Day-to-Day Responsibilities
Customer Success & Order Coordination
- Serve as the primary point of contact for assigned clients
- Process daily client orders and accurately input order data into the WMS
- Communicate order details, changes, and priorities to the warehouse team
- Identify and help resolve order, inventory, and fulfillment issues
- Generate pick lists, order packets, and outbound shipping documentation
- Close out completed orders in the WMS and bill shipments to the appropriate clients
- Greet drivers upon arrival, verify shipping paperwork for accuracy, and liase with the warehouse to direct drivers to appropriate load/unload locations
- Strong verbal and written communication skills
- Ability to multitask and prioritize in a fast-paced, operations-driven environment
- Exceptional attention to detail and organizational skills
- Previous experience in a customer service or operations support role
- Experience working in a WMS system is highly preferred
- Prior experience in logistics, warehousing, or supply chain is strongly preferred
- Proficiency with Microsoft Office (Excel, Outlook, Word)
- Team-oriented mindset with a strong sense of ownership and accountability