What are the responsibilities and job description for the Office Assistant position at Porter Heating and Cooling?
We are looking for a reliable, organized, and personable Office Assistant to join our HVAC team!
This is a hands-on position for someone who enjoys staying busy, communicating with customers and technicians, and keeping the day-to-day operations of an HVAC company running smoothly. The ideal candidate is organized, dependable, comfortable multitasking, and willing to jump in wherever needed.
Responsibilities
- Answer and manage incoming phone calls in a professional and friendly manner
- Schedule service calls and coordinate appointments with customers
- Dispatch HVAC technicians efficiently and communicate schedule changes as needed
- Create and process customer invoices
- Communicate with vendors regarding parts, materials, orders, and deliveries
- Occasionally work outside of the office, including transporting parts or materials to job sites
- Assist technicians with administrative and logistical needs
- Maintain organized records and support general office operations
- Perform other duties as needed to help keep the business running efficiently
What We’re Looking For
- Excellent communication and customer service skills
- Strong organizational and time-management abilities
- Ability to multitask and prioritize duties
- Professional, dependable, and team-oriented with a positive, can-do attitude
- Comfortable working with computers and learning company software
- Ability to communicate effectively with customers, technicians, and vendors
- Willingness to occasionally work in the field and transport parts
- Previous office, dispatch, customer service, or HVAC industry experience is a plus, but not required
Why Join Us?
We are a hardworking, small, family owned HVAC company looking for someone who wants to become a valued part of our operation. If you enjoy staying busy, solving problems, helping people, and being an important part of a team, we’d love to hear from you!
To apply: Please submit your resume to Joie Porter at joalla_14@hotmail.com
Pay: From $18.00 per hour
Benefits:
- 401(k)
- Flexible schedule
- Paid time off
Ability to Commute:
- Laconia, NH (Required)
Work Location: In person
Salary : $18