Call Center Appointment Setter- no cold calling- $30 hour potential

Appointment Setter – Warm Leads (Up to $30/hr)

Porter Family Exteriors | Media, PA (Onsite) | Full-Time

Join a company that's actually growing — and grow with it.

Porter Family Exteriors has been transforming homes across Southeast PA and South Jersey since 1976. We're a family-owned business that just landed on the Inc. 5000 list of America's fastest-growing private companies (2025) — and our success is built on the people who pick up the phone every day.

We're not asking you to cold call strangers. Every lead you'll work is warm — someone who already raised their hand and wants to talk to us. Your job is to simply get them on the calendar.

This is also a place people build a career, not just take a job. Our own owner started out sweeping job sites and worked his way up to running the company. That "grow from within" mindset is still how we operate today — our team sticks around (avg. tenure of 4.5 years) because there's real room to move up into sales, operations, and leadership roles.

What You'll Do

• Contact warm, inbound leads by phone, text, and email — scripts, templates, and automations do the heavy lifting so you can focus on the conversation
• Book qualified appointments and keep the CRM (Job Nimbus) clean and accurate
• Work the evening prime-time window (part of your shift is 5–7 PM, when homeowners actually pick up)
• Re-engage stalled leads and manage automated text follow-ups
• Jump on overflow inbound calls and check lead portals throughout your shift

What You'll Bring

• Strong phone presence — people like talking to you
• Sharp attention to detail (spelling and accurate data entry matter here)
• 2–5 years in call center, scheduling, customer service, or sales (preferred, not required if you're coachable and hungry)
• Comfort learning new systems and software quickly
• A team-first attitude — you'll work closely with our sales and marketing teams daily

Pay & Schedule

• Base pay: $20/hour, plus performance bonuses for appointments you complete
• Hit your schedule quota, and average earnings jump to $30/hour
• Monday–Friday, 11:00 AM – 7:00 PM (no weekends)

Benefits

• 401(k) with 3% company match
• Health insurance
• Paid time off

Why Porter

• Inc. 5000 honoree (2025) — one of the fastest-growing companies in the country
• James Hardie Elite Preferred and GAF Master Elite contractor — a title held by only 2% of roofing contractors nationwide
• Three offices (Media & Willow Grove, PA; Cherry Hill, NJ) and still expanding
• A genuinely close-knit team where, as our own employees say, "the name says it all — we're like family"

Our Core Values

• Mindset — If we're not moving forward, we're moving backward. No room for complacency.
• Initiative — Tackle challenges now, not later.
• Commitment — Support each other and create a positive experience for the team and the customer.
• Accountability — Own your work, decisions, and actions.

Ready to build a career, not just clock in? Apply today.

Pay: Up to $30.00 per hour

Benefits:

• 401(k) matching
• Health insurance
• Paid time off

Application Question(s):

• This role requires working on-site Monday–Friday from 11 AM to 7 PM. Are you able to commit to this full-time, in-person schedule?
• Do you have experience working within a CRM system?
• Do you have experience making high-volume outbound calls?
• Do you have at least 2 years of experience in appointment setting, call center work, customer service, or a related phone-based role?

Work Location: In person

Salary : $20 - $30