Collections Specialist

The Collections Specialist is responsible for collections of outstanding past due student accounts receivable and reducing accounts receivable delinquency. This process is done using the telephone, email or fax to research and resolve student billing issues, send collection letters when appropriate and ultimately receive past due payments on accounts.

This position will be responsible for: 

• Responsible for calling past due accounts each month.
• The specialist is expected to independently contact or assist 70-80 students daily primarily by phone to collect past due amounts or resolve inquiries.
• The specialist follows outlined procedures and uses independent judgment to determine appropriate collection steps.
• The specialist uses the computer systems to document the activity of individual student accounts.
• Resolves student-billing problems and rescues accounts receivable delinquency, applying good customer service in a timely manner.
• Collect student payments in accordance with payment due dates.
• Identify issues attributing to account delinquency and discuss them with management.
• Review and monitor assigned accounts and all applicable collection reports.
• Provide timely follow-up on payment arrangements.
• Mail correspondence to students to encourage payment of delinquent accounts.
• Mail billings.

Position requirements:

• High School Diploma or GED required; Relevant post secondary training preferred
• Ability to work independently and to adapt to a fast-changing environment.
• Strong communication, problem solving and analytical skills required
• Proficiency in Microsoft Office including Excel, Word and Access.
• Work with limited supervision and with a high degree of accuracy and attention to detail

About our company:

Porter and Chester Institute, a trade school in Connecticut and Massachusetts for 75 years, adheres to one basic vision:  to educate and train our students to the level that will make them competent employees. With 7 campus locations throughout Connecticut and Massachusetts, we offer training in such trades as Automotive Technology, HVAC-R, CAD, Electrician, Plumbing, as well as Medical Assisting, Dental Assisting, Practical Nursing and Computer & Technology.

Our support staff, including Admissions, Financial Aid and other administrative professionals, to our qualified Instructors are focused on making the students' experience a fulfilling and enriching one, both professionally and personally.

Click here for more company information: https://porterchester.edu/about-pci

We are an Equal Opportunity Employer.