What are the responsibilities and job description for the Provider Coordinator Team Manager position at Porter Cares, Inc.?
Porter is hiring a Manager for the Provider Network Coordinator Team!
Who We Are
Porter is a Healthcare IT and Service Platform Startup combining the power of analytics with the power of are. Our dedicated team is committed to bringing transparency to healthcare driven by robust AI analytics, helping our members navigate the healthcare delivery system, securing the right support for each member’s specific needs, and directing Porter’s team of expert clinicians. By coordinating the complexities of each unique care journey, Porter helps close the gaps with the largest impact on quality measures, total cost of care, risk adjustment, and member experience.
What You'll Do
As the Manager of the Practice Coordinator Team, you will be responsible for leading and overseeing the daily operations of the Practice Coordinators who support our in-field providers. You will ensure all pre-visit and day-of activities are executed efficiently and at a high standard, driving team performance to meet scheduling, operational, and quality targets.
Key Responsibilities:
- Supervise and support a team of Practice Coordinators, providing training, performance feedback, and ongoing professional
development.
- Oversee all pre-visit processes, including chart preparation, documentation review, and patient outreach for appointment confirmations.
- Ensure accurate and timely coordination of daily check-ins, including completion of comprehensive health risk assessments by the team.
- Monitor and optimize Nurse Practitioner (NP) scheduling, ensuring full utilization and maximizing completed assessments.
- Oversee routing and completion of all medical records, maintaining accuracy and compliance with standards.
- Ensure NPs are equipped with all necessary supplies and diagnostic tools to complete assessments successfully.
- Own the rescheduling workflow, ensuring prompt member follow-up and minimal disruption to care delivery.
- Track and analyze key performance indicators (KPIs) related to scheduling efficiency, member engagement, and completed assessments.
- Collaborate cross-functionally with clinical and operational leaders to continuously improve processes and outcomes.
What You'll Need
Required Qualifications:
- Experience managing or leading clinical operations teams, preferably within a provider or practice setting.
- Strong background in medical office management and provider coordination.
- In-depth knowledge of medical terminology and healthcare scheduling workflows.
- Demonstrated ability to manage routing, resource allocation, and time-sensitive logistics.
Preferred Qualifications:
- 5 years of experience working in an outpatient or field based clinical role, including supervisory responsibilities
Key Skills
- Proven leadership and team management abilities
- Strong organizational and multitasking skills in a fast-paced environment
- Excellent communication and interpersonal skills
- Proficiency in medical record management and electronic health records (EHR) systems
- Strategic problem-solving skills
- Attention to detail and accuracy in documentation and record-keeping
- Familiarity with healthcare regulations and compliance standards
\nWhat We Offer
- Annual Salary
- Medical, dental, and vision benefits within 30 days of hire
- Fully Remote Role
- Paid vacation and holidays
- A fun team and special culture