What are the responsibilities and job description for the Information Technology Summer Intern position at Portal Innovations?
Who Is Portal Innovations:
Portal Innovations is a biotech venture development engine, focused on early-stage life science enterprises. We help exceptional life sciences innovators build their companies where they live and beyond. Launched in 2020, we surround these entrepreneurs with the resources and network they need for seed capital, state-of-the-art lab space, a community-based ecosystem, and access to experts in their fields and prospective investors and partners.
Opportunity: IT 2026 Summer Internship
Time Commitment: 20 -30 Hours a week
Location: ON SITE- Chicago West Loop
Where to Apply:
https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=d9696a53-1dce-4546-a7a4-cc7f67acfdc3&ccId=19000101_000001&type=JS&lang=en_US
What We Are Looking For:
Are you someone who loves solving problems and isn't afraid to dig into the "how" and "why" behind technology? We're looking for a curious, enthusiastic intern to join our IT team and get real, hands-on experience supporting the technology that keeps our organization running day to day.
This internship is a great opportunity for someone early in their tech journey who's eager to learn, works well with others, and can communicate clearly with both technical and non-technical people. You don't need to have all the answers — you just need the drive to find them. Whether you're troubleshooting a tricky connectivity issue or helping a new employee get set up on their first day, you'll be contributing real work that makes a real difference.
What This Internship Will Entail:
- Learn to serve as a first point of contact for employees submitting IT support tickets, developing strong communication and problem-solving skills along the way
- Gain hands-on experience diagnosing and resolving common hardware, software, and connectivity issues for MacBook and laptop users
- Assist with the setup, configuration, and deployment of workstations, peripherals, and mobile devices — building practical skills used across the industry
- Support employee onboarding and off boarding workflows, including account provisioning and equipment setup, to understand how IT operations support a business
- Develop good documentation habits by maintaining accurate records of issues, resolutions, and asset inventory in our IT service management (ITSM) system
- Learn when and how to escalate complex issues to IT Manager, gaining exposure to a real-world IT team structure and mentorship
- Participate in routine maintenance tasks such as software updates, patch management, and system audits to understand IT best practices
- Contribute to internal knowledge base articles and user guides, strengthening both your technical writing and communication skills
What we're looking for:
- Students working towards their Associates or Bachelors in related field
- Strong communication skills and a team-first attitude
- 1-2 years of foundational interest or experience in IT, computer science, or a related field
- Comfort asking questions and a willingness to take on new challenges
- Ability to work well with other
Compensation: $18.50 per hour 20 -30 Hours a week
Where to Apply:
https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=d9696a53-1dce-4546-a7a4-cc7f67acfdc3&ccId=19000101_000001&type=JS&lang=en_US
Salary : $19