Instructional Technology Specialist-Saylor

SHIFT: 7:00 a.m. – 3:30 p.m. - Elementary

7:30 a.m. - 4:00 p.m. - Middle/High School

DUTIES AND RESPONSIBILITIES: The following responsibilities are required of the position, plus any other duties that may be required by the employer. Specific duties and responsibilities will be assigned by the Director of Instructional Technology and/or building administrator.

Daily Expectations:

• Collaborate with fellow technicians with support issues.
• Document solutions: If you have a technical issue and found a resolution - document this and ask the supervisor to review.
• Follow Process and Procedures established by the Technology Department.
• Keep work facilities and personal space clean and organized.
• Respond to requests in person, electronically, on the phone with a positive helpful attitude. Create tickets as needed. Ask managers, other techs or Directors for help when you are not sure how to handle a situation or issue.

Customer Service: Provide excellent customer service by listening, restating and follow up.

• Acknowledge Request: Respond to requests in a professional and courteous manner for support by communicating with the customer verbally and or electronically.
• Determine Resources to resolve issues: Documentation found on web or google drive, other technicians or managers or subject matter experts, vendors etc...
• Provide a timeline for resolution
• Resolve and follow up with customers to verify all requests have been completed - follow up with them again if needed.

Duties and Responsibilities:

• Provide assistance and support to teachers in the use of educational technology to enhance student engagement and learning outcomes.
• Support Everything Technology
• Help Desk and Inventory
• • Resolve all help desk requests following the customer service procedures above
  • Create tickets for work that is not already in a Help Desk Ticket
  • Update Devices in Inventory System with any changes to location
  • Image and Configure New Devices as directed

QUALIFICATIONS AND SKILLS:

• High school diploma or equivalent; bachelor’s degree preferred
• Experience/education with Microsoft Office, iPads, Google Enterprise for Education
• Help desk and support service model experience preferred
• K-12 educational environment experience preferred
• Effective technical and communication writing skills
• Ability to operate basic office equipment such as, computers, copiers, printers
• Demonstrated organizational and interpersonal communication skills
• Ability to maintain confidentiality in all aspects of the operation of the department
• Ability to interact with and understand the group dynamic (both children and adults)
• Ability to carry out oral and written communications with a minimum of supervision
• Knowledge of clerical and administrative procedures and systems such as filing and record keeping
• Ability and willingness to continue education and training necessary to maintain highest level of quality service and support

PHYSICAL DEMANDS: The general physical demands include: standing up at times for hours, climbing, bending, stooping and lifting up to 20 lbs as part of routine job activities within the school/classroom environment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Disclaimer:

Responsibilities and tasks outlined in this document are not exhaustive and may change as determined by the needs of the District. The employee shall remain free of any alcohol or non-prescribed Controlled substance in the workplace throughout his/her employment in the Corporation. The employee is expected to adhere to and agrees to adhere to PTS Core Values, the PTS Strategic Plan, as well as all PTS District policies and guidelines including but not limited to the civility policy.