What are the responsibilities and job description for the Economic Support Specialists position at Portage County?
JOB REQUIREMENTS: Determination of initial and continued eligibility for
Economic Support programs, which includes the following: Provides
information about public assistance programs and eligibility to
applicants, recipients and the general public. Conducts interactive
interviews with applicants and recipients to determine initial and
continued eligibility for public assistance programs. Assesses financial
need and issues appropriate level of benefits per individual program
policy. Provides information and referrals, when appropriate, for
additional assistance with specific needs. Monitors state systems for
accuracy of calculations and determination decisions and makes necessary
corrections when errors occur. Processes changes to cases according to
individual program policy. Verifies and documents client information
according to individual program policy. Informs of and encourages
FoodShare recipients to volunteer for the FoodShare Employment and
Training Program and makes referrals for clients choosing to do so. Uses
a variety of local, state and federal computer systems, including CARES,
CARES Worker Web, KIDS, ForwardHealth interChange, CSAW/CCPI, SAVES, AVS
Integrimatch, and Electronic Case File. Provides technical assistance,
consultation, and collateral contact to other county agencies or human
service agencies. Investigates discrepant information in client
circumstances discovered through data exchange sources available,
including wage records, Unemployment Insurance data, Social Security
data, prisoner data, and out-of-state EBT usage reports. Collects
information necessary to resolve discrepancies, determines if benefit
issuance errors have occurred, and makes referrals for benefit recovery
when appropriate. Refers cases for front end verification, fraud
investigation, or legal disposition as necessary. Identifies errors in
benefit issuance and takes appropriate action to reconcile the errors
per individual program policy. Prepares responses to Division of
Hearings and Appeals related to fair hearing requests, provides
supporting documentation to Division of Hearings and Appeals and
applicants/recipients, and represents agency at fair hearings.
Represents the agency in legal proceedings and gives necessary
testimony. Fields calls from applicants, recipients and the general
public through the Consortium Call Center and provides both general and
case-specific information regarding public assistance benefits.
\*\*\*\*\* OTHER EXPERIENCE AND QUALIFICATIONS: Two years post-secondary
education in related human services field preferred. One year
experiencing record keeping, documentation, reporting, or bookkeeping
Required. Education Or Experience In Operating a Computer Required.
Prior experience with benefits determination very helpful. \*\*\*\*\*
APPLICATION INSTRUCTIONS: Apply In Person: Portage County Human
Resources 1462 Strongs Ave. Stevens Point, WI 54481 Deadline- Friday,
May 1st Apply Online: www.co.portage.wi.gov Other: You may also call
715-346-1327 to have an application mailed to you.
Economic Support programs, which includes the following: Provides
information about public assistance programs and eligibility to
applicants, recipients and the general public. Conducts interactive
interviews with applicants and recipients to determine initial and
continued eligibility for public assistance programs. Assesses financial
need and issues appropriate level of benefits per individual program
policy. Provides information and referrals, when appropriate, for
additional assistance with specific needs. Monitors state systems for
accuracy of calculations and determination decisions and makes necessary
corrections when errors occur. Processes changes to cases according to
individual program policy. Verifies and documents client information
according to individual program policy. Informs of and encourages
FoodShare recipients to volunteer for the FoodShare Employment and
Training Program and makes referrals for clients choosing to do so. Uses
a variety of local, state and federal computer systems, including CARES,
CARES Worker Web, KIDS, ForwardHealth interChange, CSAW/CCPI, SAVES, AVS
Integrimatch, and Electronic Case File. Provides technical assistance,
consultation, and collateral contact to other county agencies or human
service agencies. Investigates discrepant information in client
circumstances discovered through data exchange sources available,
including wage records, Unemployment Insurance data, Social Security
data, prisoner data, and out-of-state EBT usage reports. Collects
information necessary to resolve discrepancies, determines if benefit
issuance errors have occurred, and makes referrals for benefit recovery
when appropriate. Refers cases for front end verification, fraud
investigation, or legal disposition as necessary. Identifies errors in
benefit issuance and takes appropriate action to reconcile the errors
per individual program policy. Prepares responses to Division of
Hearings and Appeals related to fair hearing requests, provides
supporting documentation to Division of Hearings and Appeals and
applicants/recipients, and represents agency at fair hearings.
Represents the agency in legal proceedings and gives necessary
testimony. Fields calls from applicants, recipients and the general
public through the Consortium Call Center and provides both general and
case-specific information regarding public assistance benefits.
\*\*\*\*\* OTHER EXPERIENCE AND QUALIFICATIONS: Two years post-secondary
education in related human services field preferred. One year
experiencing record keeping, documentation, reporting, or bookkeeping
Required. Education Or Experience In Operating a Computer Required.
Prior experience with benefits determination very helpful. \*\*\*\*\*
APPLICATION INSTRUCTIONS: Apply In Person: Portage County Human
Resources 1462 Strongs Ave. Stevens Point, WI 54481 Deadline- Friday,
May 1st Apply Online: www.co.portage.wi.gov Other: You may also call
715-346-1327 to have an application mailed to you.