What are the responsibilities and job description for the Sales Associate 1 position at Portage Acquisitions Inc?
Reports To: Store Manager
Job Summary:
The Sales Associate Level 1 serves as the face of our retail dispensary, creating exceptional customer experiences through personalized service, cannabis knowledge, and a passion for the industry. Sales Associates play a crucial role in building customer relationships, ensuring compliance with regulations, and contributing to store success through sales and service excellence.
This role requires a curious, customer-focused, and sales-driven individual who thrives in a fast-paced retail environment. As a brand ambassador, the Sales Associate upholds company values inside and outside the store while providing guidance to customers based on their individual needs.
Key Responsibilities:
Customer Service & Sales
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Deliver a best-in-class shopping experience by building authentic relationships with customers.
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Educate customers on cannabis properties, product benefits, and selection based on desired effects or relief needs.
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Stay informed on cannabis trends, products, and new brands to provide expert recommendations.
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Use active listening and qualifying questions to personalize the shopping experience.
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Promote company values and maintain a positive, customer-service-oriented work environment.
Retail & Store Operations
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Maintain a clean, stocked, and visually appealing sales floor.
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Assist with opening and closing procedures in compliance with store policies.
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Meet or exceed store KPIs and sales goals through effective upselling and customer engagement.
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Accurately operate the Point of Sale (POS) system, ensuring seamless transactions.
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Comply with company cash handling policies, including daily cash management and compliance reporting.
Compliance & Security
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Follow state and local cannabis regulations, including security protocols, access policies, and inventory tracking.
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Adhere to all company policies, including dress code, work schedules, and SOPs.
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Maintain product integrity and compliance by ensuring accurate labeling, handling, and storage.
Brand Representation & Continuous Learning
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Act as a brand ambassador inside and outside the store, promoting company values and products.
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Stay up to date on new cannabis products, brands, and industry trends through research and training.
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Contribute to a positive team environment by seeking opportunities for improvement and growth.
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Maintain a professional social media presence aligned with company standards (if applicable).