Mountain Timber Market Assistant

Port of Kalama

Job Description 2024

Title: Mountain Timber Market Assistant

Department: Mountain Timber Market

Status: Non-exempt

Reports to: Market Manager

General Position Summary:

This position provides administrative support to the Mountain Timber Market Manager on a variety of functions of the Market. Many of the functions require independent action to instigate or respond to events or obligations. The successful candidate has superior customer service and comfort with the public.

Essential Functions/Major Responsibilities:

The principle duties and responsibilities listed are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position. Duties and responsibilities are also subject to change by the employer as the needs of the employer and the requirements of the job change.

Supports the Mountain Timber Market Manager, operations of the Market, and takes direction from the Mountain Timber Market Manager

Coordinates use of event rooms, including:

o Showing banquet rooms

o Providing Event Space Rental Agreement and Contract to interested parties

o Processing Credit Card Payments for use of rooms

o Helping users connect to Wi-Fi and Bluetooth for use of TV display, along with troubleshooting, if needed

o Review rules of room use and enforcing rules during use

o Notifying Mountain Timber Market Manager of escalating and/or persistent problems

o Assuring cleanliness of rooms before and after customer use

Initial point of contact for marketplace inquiries, to include but not limited to:

o Questions about the Market

o Inquiries on available spaces and uses

o Providing applications of interest to those who meet qualifying criteria

o Providing rental rates

Coordinate with the Mountain Timber Market Manager responses to phone, in person, and electronic inquiries

Assist with social media posts and monitor for activity that needs attention

Liaison between Tenants and Mountain Timber Market Manager when Manager is unavailable

Scan and file documents related to Mountain Timber Market activities in Laserfiche

Add amphitheater and park events to Mountain Timber Market and share with tenants, as appropriate

Light janitorial work including:

o Cleaning up spills

o Cleaning common area tables

o Picking up trash/litter

o Taking garbage out to the dumpster

o Spot cleaning restrooms, as needed

Secondary Functions:

May assist with data entry for reports using Excel, Word or other software

May assist with event planning, preparation, setup, and tear down of events, activities, etc.

Other duties as assigned

Job Scope:

Work varies and is moderately complex

Perform duties independently with minimal supervision, operating under high level directions and instructions

Make decisions of a routine nature within established authority

Supervisory Responsibility:
The position has no supervisory functions.

Interpersonal Contacts:

In any dealing with the public, employee shall be courteous and professional. The employee is to always represent the Port, Mountain Timber Market and staff in a positive way to the public. When dealing with disgruntled parties, extra care is to be taken to remain objective and professional.

Clients, consultants and other business partners of the Port and Market are to be addressed with professionalism at all times. Interactions with other Port and Market personnel are to be courteous and respectful, regardless of position within the organization.

Most interactions come in the form of email, phone, and face-to-face contact.

All documents, paper or electronic, created with Port and Market resources or on behalf of the Port and Market are public documents subject to disclosure requests. Care must be taken to ensure all communications are appropriate for disclosure.

Specific Job Skills:

Superior customer service

Experience and comfort working with the public

Experience handling difficult individuals and diffusing situations to produce positive outcomes

Demonstrate clear verbal and written communication

Strong critical thinking and problem solving

Ability to instigate and perform responsibilities associated with on-going assigned tasks with minimal supervision

Education and/or Experience:

High School Diploma or GED

Minimum two-years customer service experience preferred

Experience in using Microsoft Office Suite, such as Word, Excel, and PowerPoint

Ability to troubleshoot Bluetooth display technology on both Apple and Non-Apple products

Job Conditions:

The position is in a retail space/office environment that requires multi-tasking and interactions with the general public. Standing, sitting, and light janitorial work may be required. Hours and schedule are dependent on business needs. Primary hours will be late afternoon, evening and weekends. Open flexibility is required.

Job Type: Part-time

Pay: $24.00 per hour

Expected hours: 24 – 40 per week

Benefits:

• Dental insurance
• Health insurance
• Retirement plan
• Vision insurance

Schedule:

• 10 hour shift
• 4 hour shift
• Evening shift
• Holidays
• On call
• Weekends only

Ability to Commute:

• Kalama, WA 98625 (Required)

Ability to Relocate:

• Kalama, WA 98625: Relocate before starting work (Required)

Work Location: In person

Salary : $24