What are the responsibilities and job description for the Customer Accounts Analyst position at Port of Houston Authority?
Customer Accounts Analyst
We are searching for an experienced Customer Accounts Analyst at our Executive Office Building facility.
Primary Duties and Responsibilities:
Customer Accounts Analyst Position Summary: Key Responsibilities/Duties: Knowledge, Skills, Abilities and Behaviors: Key Competencies Requires: Port Houston is an Equal Opportunity Employer
Performs daily functions of collection efforts, including conducting credit reviews for new and existing
clients; inventory review on payment status and efforts; contact clients regarding payment; coordinate
collection efforts with and through billing staff; developing and preparing reports. Processes and verifies
information to ensure accurate and timely payment of all invoices. Compiles customer payment
histories by creating historical financial spreadsheets on customers and analyzing trends from
those spreadsheets. Establishes relationships with key customer personnel.
• Analyze, evaluate, reconcile, and consult with assigned customers to provide immediate
communication regarding accounts and collection of delinquent invoices, billing and
dispute issues and/or all other account concerns to insure account status remains
current to Port Houston net 30-day terms
• Collaborate with department team members to resolve incorrect invoices
• Perform invoice and audit research and refer corrections to Credit and Customer Billing
Services Departments for completion
• Ensure customer comments are up to date in the system and record collection efforts to
resolve account issues
• Analyze and prepare delinquent account summaries of high risk accounts including
recommendations and action for resolution
• Respond to telephone and email inquiries and assists in solving questions related to the
status of customer accounts; document status of collection efforts
• Prepare monthly reports such as sales tax, seafarer and interest, as directed
• Validate and report non-taxable items and submit payment to State of Texas
• Cross train and assist team members in the performance of department duties,
including credit card system, bank deposits, and general back-up of duties
• Perform special projects, as required
• Act in accordance with Port Houston core values (respect, excellence, accountability,
diligence, and you)
• Perform other duties as required
Education/Experience:
• High School diploma or GED/equivalent required
• Associate’s or Bachelor’s Degree in Business Administration, Accounting, or related
major in a public or accredited private academic institution preferred
• 3 years of related work experience in credit and collections required; 5 years
preferred
• 3 years of related accounting experience in a logistical marine environment required;
5 years preferred
• General working knowledge of Microsoft Office, including Excel, Word, and Outlook and
Internet usage
• General working knowledge of JDE
• Knowledge of collection techniques and policies relating to the industry and Port Tariffs
• Knowledge of billing policies and procedures
• Interpersonal and customer service skills
• Attention to details and effective organizational skills
• Strong problem-solving and analytical skills
• Effective communication and interpersonal skills with all levels of employees,
management, and customers
• Strong conflict resolution skills
• Ability to perform general data entry tasks
• Accountability
• Adaptability
• Analytical
• Communications
• Critical Thinking
• Initiative
• Managing Priorities/Meeting Deadlines
• Problem-Solving
• Resilience
• Teamwork
Required Qualifications:
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Hourly Wage
0.00 - 0.00
Our company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.