POSITION OVERVIEW

As the Front of House Manager, you will lead, manage, coordinate and supervise the overall guest services operations of the Fireside Dining Room with particular attention focused on guest satisfaction, revenue generation, bottom line achievement, adherence to industry standards, inventory and expense control and safety assurance. You have a passion for quality hospitality experiences and memorable guest experiences and model that behavior through positive mentoring, upbeat attitude and appropriate conversations. Establish and deliver quality service and provide quality products that are in accordance with property standards and guest expectations. Establish appropriate vendor relationships and processes. Ensure that all health and safety standards of the Resort, State, Federal and Local governments are upheld and met including State Liquor Laws. All tasks and interactions are done in a way that upholds the company’s mission, vision, and values.

QUALIFICATIONS

• High School Diploma/GED or equivalent
• College degree from accredited college or university preferred - emphasis in business, hotel management, or culinary expertise.
• Minimum 2-3 years of experience as a restaurant manager, banquet manager or hotel manager required.
• Deep and broad knowledge of wine including inventory management, purchasing, pricing and delivery systems preferred
• Must have an ability to train staff in guest services skills, wine, beverage & bar management and inspire them to work as a team.
• Proficient in Microsoft Office and Silverware (or similar POS). Strong computer skills required.
• Proficient in English with secondary languages a plus.
• Valid Washington State driver's license.
• Current Washington state food handlers permit and a liquor service permit, or ability to obtain one prior to hire

ESSENTIAL FUNCTIONS:

• Develop a “sense of place” with the Dining Room for all including locals, guests staying at the Inn, special occasions, loyalty clubs and special events, etc.
• Manage the dining room through presence and relationship building.
• Plan, schedule and direct the dining department to meet the daily needs of the operation including staffing and equipment.
• Develop training plans and conduct regular and ongoing training to ensure all employees are fully competent in product knowledge, service techniques, upselling, policies and procedures.
• Train staff on wine and other beverages with focus on pairing and the “how to“of upselling
• Responsible for tableside wine sales and service.
• Manage daily bar operations with a focus on quality, consistency and cost.
• Fill in as server, bartender, banquet server, and host and /or buss as needed.
• Purchase, maintain and control costs for wine program as well as assist with liquor and beer.
• Organize the wine cellar with special focus on wine with inventory control and appreciation for established wine program. Focus on storage, spoilage and organization.
• Ensure cleanliness in all work areas, guest areas, and front of house.
• Develop a plan to exceed revenue while achieving anticipated beverage costs.
• Develop a pipeline of talent so that this is known as the “choice place to work.”
• Process paperwork and reports in a complete and timely manner.
• Work closely with Marketing Manager to generate “buzz” of events and promotions.
• Work closely with Catering Coordinator and Sales Manager on group/banquet events.
• Improve Silverware reporting and initiate necessary changes to fully utilize the software.
• Create relationships with wine makers, vet the wineries to create wine maker dinners.
• Be available to cover all shifts, including holidays, and special events
• Perform duties as assigned by the General Manager. These will include, but are not limited to Special sales promotions, menu changes, daily specials and merchandising.
• Uphold the company’s Mission/Vision/Values

PAY

$77,968.80 - $82,000 DOE plus business-based incentive

BENEFITS

• Medical, dental, vision
• Life insurance
• Flexible spending account
• Employee Assistance Program
• Paid time off including vacation, holiday, sick
• Career Growth Opportunities
• Training and Development
• Retirement 401(k) Plan plus match
• Resort discounts: free golf, discounts for accommodations, dining and marina rentals