Sr. Carrier Sales

Port Jersey Logistics is a leading third-party logistics (3PL) provider, delivering customized supply chain solutions for over 70 years. We pride ourselves on being a trusted partner to our clients, offering expertise in transportation, warehousing, and logistics services. Our team-driven culture, focus on quality, and commitment to customer success make Port Jersey a great place to work and grow. Employees at PJL are empowered, valued, and encouraged to bring their best every day.

The FTL Account Manager is responsible for providing best-in-class support to a portfolio of Full Truckload (FTL) clients. This role ensures that shipments run smoothly from start to finish while maintaining strong relationships with both customers and carriers. The ideal candidate is organized, detail-oriented, and passionate about logistics and customer service.

• Operational Support: Process orders, track shipments, and manage required documentation (bills of lading, proofs of delivery, etc.).
• Customer Communication: Act as the main point of contact for clients, providing timely updates, resolving issues, and ensuring satisfaction.
• Carrier Relations: Work closely with carriers to coordinate pickups and deliveries, negotiate rates, and build reliable partnerships.
• Problem-Solving: Address transit delays, accessorial charges, and delivery exceptions with proactive, solutions-focused communication.
• Data Management: Keep accurate records in the Transportation Management System (TMS) and generate performance reports.
• Collaboration: Partner with sales, operations, and accounting to ensure a seamless service experience for clients.
• After-Hours Support: Participate in an on-call rotation to handle urgent after-hours freight needs.

• Excellent verbal and written communication skills.
• Strong problem-solving and analytical abilities.
• High attention to detail and accuracy.
• Strong time management skills with the ability to prioritize in a fast-paced environment.
• Adaptability and a positive, team-first attitude.
• Commitment to customer service excellence.
• Proficiency in Microsoft Office Suite (Excel, Outlook); TMS/CRM experience preferred.
• Knowledge of 3PL brokerage operations, particularly FTL, and familiarity with DOT regulations.

• High School Diploma or equivalent required; Bachelor’s degree in Logistics, Supply Chain Management, Business, or related field preferred.
• 1–2 years of experience in a carrier sales or logistics coordinator role with another brokerage company required.
• Experience with a Transportation Management System (TMS) strongly preferred.