What are the responsibilities and job description for the Director, Global Account Management position at Port.io?
At Port, we are pioneering a new dimension of the Developer Experience. Our innovative platform for Internal Developer Portals has been designed with the ultimate aim of enhancing developer satisfaction, increasing productivity, and ensuring the highest standards of engineering output.
Port brings everything a developer needs together, encapsulated within a single user-friendly interface. From comprehending the software development lifecycle, executing tasks, to adhering to the organization's development standards, Port ensures that every aspect of software development is within easy reach for every developer.
As a team, we personify the values that underpin our product: openness, transparency, resourcefulness, community orientation, and kindness. We are on the lookout for like-minded individuals who share our ethos to join us on our exciting journey of revolutionizing the platform engineering sector. By joining Port, you'll be a part of a team that's changing how developers collaborate, enabling them to work faster, smarter, and more efficiently. Join us, and be a part of this transformation.
About the Role:
As Port continues to scale rapidly, we’re looking for a dynamic Director of Account Management to lead the strategy and execution behind our customer growth engine. This leader will own revenue retention, expansion, and adoption across our growing customer base—driving measurable impact on ARR, NRR, and customer lifetime value.
You’ll partner closely with Sales, Product, and Customer Success leadership to define how we retain and expand our customers at scale. This is a pivotal role in shaping how Port accelerates value realization for every account, ensuring our customers grow as we do.
What You’ll Do:
Customer Leadership
Port brings everything a developer needs together, encapsulated within a single user-friendly interface. From comprehending the software development lifecycle, executing tasks, to adhering to the organization's development standards, Port ensures that every aspect of software development is within easy reach for every developer.
As a team, we personify the values that underpin our product: openness, transparency, resourcefulness, community orientation, and kindness. We are on the lookout for like-minded individuals who share our ethos to join us on our exciting journey of revolutionizing the platform engineering sector. By joining Port, you'll be a part of a team that's changing how developers collaborate, enabling them to work faster, smarter, and more efficiently. Join us, and be a part of this transformation.
About the Role:
As Port continues to scale rapidly, we’re looking for a dynamic Director of Account Management to lead the strategy and execution behind our customer growth engine. This leader will own revenue retention, expansion, and adoption across our growing customer base—driving measurable impact on ARR, NRR, and customer lifetime value.
You’ll partner closely with Sales, Product, and Customer Success leadership to define how we retain and expand our customers at scale. This is a pivotal role in shaping how Port accelerates value realization for every account, ensuring our customers grow as we do.
What You’ll Do:
Customer Leadership
- Own the full post-sale relationship across a portfolio of high-growth enterprise customers, driving retention, expansion, and adoption.
- Design and execute scalable account strategies focused on maximizing NRR and ARR growth through renewals, upsells, and cross-sells.
- Identify new revenue opportunities within existing accounts by uncovering customer needs and aligning Port’s solutions to business outcomes.
- Partner with Customer Success and Sales to create joint account plans, ensuring seamless handoffs, proactive risk management, and measurable impact.
- Track and forecast renewal and expansion pipelines, providing data-driven insights on account performance and revenue trends.
- Lead executive-level business reviews (QBRs/MBRs) to reinforce value realization, strengthen executive alignment, and influence renewal decisions.
- Champion the customer voice internally to inform product roadmap and influence feature prioritization for improved adoption and stickiness.
- Act as a trusted advisor to C-level stakeholders, helping them translate platform adoption into tangible ROI and long-term partnership value.
- Collaborate cross-functionally with Product, Marketing, and GTM teams to ensure account strategies support company-wide growth objectives.
- Contribute to forecasting, planning, and strategic initiatives that drive scale, process optimization, and operational excellence across the Account Management organization.
- 5 years of experience in Account Management, Sales, or Customer Success leadership within B2B SaaS, ideally in DevOps, Developer Tools, or Infrastructure software.
- Proven track record of owning renewals and expansions with clear impact on NRR/ARR performance.
- Deep understanding of customer lifecycle management and strategies that drive adoption, retention, and revenue growth.
- Strong executive presence with experience engaging C-level stakeholders and influencing strategic decisions.
- Analytical mindset with the ability to forecast accurately, build scalable processes, and interpret data into actionable insights.
- Passion for scaling teams, systems, and strategies in a high-growth, product-led organization.