Bilingual Case Aide - WDAY

Position Overview
The Bilingual (English/Spanish) WDAY Case Aide works alongside the WDAY Case Manager to support out-of-school youth ages 16–24 as they prepare for employment, vocational training, or education. This is a hands-on, youth-facing position for someone who is personable, organized, dependable, and enjoys building relationships with young people. The Case Aide will help participants stay connected and engaged in the program while providing administrative and direct service support to the Case Manager.

Position Specific Duties/Responsibilities

• Assist the Case Manager with participant intake, enrollment paperwork, and collection of required documentation.
• Help participants complete forms and gather documents needed to establish eligibility.
• Review participant files for missing documentation and follow up with youth as needed.
• Schedule participant appointments, bootcamp sessions, check-ins, and other program activities.
• Maintain regular communication with participants by phone, text, email, and in person.
• Assist with outreach and recruitment of eligible out-of-school youth ages 16–24 throughout Westchester County.
• Assist the Case Manager with preparing materials/activities, scheduling/coordinating bootcamp sessions with participants
• Assist with facilitating Bootcamp activities and workshops as assigned.
• Under the guidance of the Case Manager, assist participants with completing the action steps associated with their chosen pathway, including job search, job applications, career exploration, resumes, researching GED/HSE programs, colleges, and other educational opportunities, etc.
• Connect participants with resources identified by the Case Manager.
• Enter case notes, participant contacts, services, and other required information into program databases as assigned.
• Maintain organized participant files and assist with ensuring required documents are complete.
• Track participant appointments, bootcamp completion, training enrollment, employment, credentials, and other program milestones.
• Assist with preparing participant files for internal review, monitoring, and WIOA audits.
• Assist with tracking participant incentives and required supporting documentation.
• Support monthly and quarterly data collection and reporting.
• Maintain confidentiality of participant records and personal information.
• Assist with WDAY recruitment and outreach activities throughout Westchester County.
• Attend community events, job fairs, recruitment events, and partner activities as needed.
• Assist with transporting or accompanying participants to job fairs, training programs, interviews, community resources, or other program-related appointments when appropriate.
• Collaborate with other Carver Center programs and staff to connect participants with available services.
• Perform other duties as assigned by the WDAY/WIOA Case Manager, Senior Director of Programs, and/or Chief Program Officer.

Position Qualifications

• High school diploma or equivalent required; Associate's degree or coursework in Human Services, Social Work, or a related field preferred.
• Experience working with teens, young adults, or community-based programs preferred.
• Must be comfortable working with young people who may be experiencing barriers to employment, education, housing, transportation, or other areas of stability.
• Comfortable assisting participants with online applications, forms, resumes, and other computer-based tasks.
• Strong verbal and written communication skills.
• Proficiency with Microsoft Office; experience with databases systems is a plus.
• Bilingual English/Spanish required.
• Must be able and willing to travel throughout Westchester County for outreach, participant support, and program activities.

Schedule & Work Environment

• Full-time, Monday–Friday, 9:30am–5:30pm, with some evenings and weekends as needed for outreach, events, and participant support.
• Position is based in Westchester County and requires regular community-based work, partner meetings, and participant visits.
• Must be able to drive a 15-passenger motor vehicle and carry up to 20 Ibs.

About Us
The Port Chester Carver Center helps the community thrive through programs that nourish, educate, and empower people at every stage of life. Founded in 1943 as a small daycare for children of wartime workers, Carver has grown into a 50,000-square-foot community hub with classrooms, a gym, pool, kitchen, tech lab, food market, and STEAM makerspace. Often called the “heart of the community,” Carver Center addresses food insecurity, childcare, youth development, immigrant support, senior programs, aquatics, and more in Port Chester and Westchester County. Carver Center is an equal opportunity employer committed to equity, inclusion, and hiring based on merit, competence, performance, and business needs.

Compensation & Benefits

• Hourly rate: $20.00 - $22.50 commensurate with experience.
• Benefits: Medical, dental, and vision coverage; group term life, long-term disability, accidental death and dismemberment insurance; 401(k) retirement plan; paid time off; and lunch available daily.
• Employment is contingent upon successful completion of a background check and reference review.

Pay: $20.00 - $22.50 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience:

• case management: 1 year (Required)

Language:

• Spanish (Required)

License/Certification:

• Driver's License (Required)

Work Location: In person

Salary : $20 - $23