What are the responsibilities and job description for the Full Time Service Assistant position at Porsche Charlotte Northlake?
Job Title: Service Assistant
Location: Porsche Charlotte Northlake
Job Type: Full-Time
About Porsche Charlotte
At Porsche Charlotte Northlake, we are committed to delivering an exceptional ownership experience that reflects the prestige, performance, and craftsmanship of the Porsche brand. We are seeking a detail-oriented and customer-focused Service Assistant to join our team in the Northlake area.
Position Overview
The Service Assistant plays a vital role in ensuring smooth operations within our Service Department. In this position, you will support Service Advisors, manage vehicle logistics around the dealership, assist with customer check-in/check-out processes, and ensure that every Porsche entering and exiting our facility meets our high standards of cleanliness and care.
Key Responsibilities
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Vehicle Handling & Logistics: Safely drive, park, and stage customer and dealership vehicles throughout the service drive, lot, and service bays.
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Customer Service & Check-In: Welcome arriving customers with warmth and professionalism, assist Service Advisors during high-volume periods, and escort clients as needed.
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Vehicle Preparation: Inspect vehicles upon arrival for existing damage, install protective seat/floor covers, and run vehicles through the car wash or prep area prior to client pickup.
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Service Drive Maintenance: Keep the service drive, valet lanes, and customer reception areas clean, organized, and free of clutter.
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Loaner Fleet Support: Assist with preparing, cleaning, and managing the active shuttle or loaner vehicle fleet.
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Department Coordination: Retrieve parts, assist technicians with staging needs, and run errand-based tasks to support daily dealership flow.
Qualifications & Requirements
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Driver's License: Valid driver’s license with a clean, insurable driving record (required).
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Experience: Previous automotive dealership, valet, or customer service experience preferred, but not required.
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Skills: Ability to drive both automatic and manual transmission vehicles comfortably.
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Professionalism: Strong communication skills and a polished, professional appearance tailored to a luxury automotive environment.
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Physical Stamina: Ability to work on your feet for extended periods and perform light physical work in varying weather conditions.
Porsche Charlotte Northlake is an Equal Opportunity Employer.