Inside Sales Manager

POSITION SUMMARY:
The Sales Manager is responsible for leading inside sales operations and driving revenue growth across multiple verticals. This role combines sales leadership, relationship management, and operational coordination to align cross-selling initiatives, support external sales representatives, and strengthen key customer partnerships. The position balances strategic planning with hands-on execution, ensuring brand strategy, pricing, and account priorities are consistently supported. The Sales Manager plays a critical role in expanding distribution, increasing account penetration, and driving overall sales performance.

WHAT A TYPICAL DAY LOOKS LIKE FOR THIS ROLE AT OPEN ROAD BRANDS:

• Manage day-to-day inside sales operations and customer engagement activities
• Support and coordinate efforts with external sales representatives to ensure brand alignment and account focus
• Manage a portfolio of key customer accounts, supporting growth, new store expansion, and ongoing account performance
• Align sales execution with brand strategy, pricing structure, and account priorities
• Coordinate trade show planning, execution, and follow-up activities
• Track, develop, and manage key performance indicators (KPIs) related to inside sales performance
• Build and maintain strong customer relationships to support retention and revenue growth
• Collaborate with internal teams, including product, operations, marketing, and finance to support account success
• Identify opportunities to improve sales processes, communication, and account support strategies
• Provide performance feedback, reporting, and insights to sales leadership
• Support future development of inside sales structure and best practices
• Perform additional duties as assigned

PREFERRED SKILLS, KNOWLEDGE, AND ABILITIES:

• Bachelor's degree preferred or equivalent relevant sales experience

• Experience in inside sales, account management, or sales operations
• Strong leadership, relationship-building, and communication skills
• Proven ability to manage multiple accounts and priorities in a fast-paced environment
• Strong organizational and problem-solving abilities
• Proficiency in Microsoft Office and CRM or sales tracking tools
• Commercially minded with an understanding of pricing, margin, and brand strategy
• Ability to collaborate effectively across internal and external teams

PHYSICAL WORK REQUIREMENTS

• Office-based role
• Ability to sit, stand, and work at a computer for extended periods
• Occasional travel may be required for trade shows, customer meetings, or company events