Product Operations Associate

Job Description

Position: Product Operations Associate

Reports To: VP, Product

Location: Princeton, NJ / Hybrid

Salary Range: $75,000 - $90,000

About Populus Health Technologies

Founded in 2019, Populus is a virtual care media and technology company based in Princeton, New Jersey. We connect life science brands with patients and the healthcare professionals who treat them at the moment care consultations happen, and we measure that engagement with 1:1 attribution.

We do this through three products:

•     Virtual Care Media reaches relevant patients during virtual care visits.

•     EHR Triggered Messaging delivers targeted display and inbox messaging to clinicians during diagnosis and treatment, with patient portal messaging available.

•     Custom Care takes consumers from product discovery through physician consultation to prescription fulfillment, in one online journey.

We also run original research on where virtual care is going, including Virtual Care in America: The Populus Report, our benchmark study with DHC Group, PM360, and Researchscape.

Role Overview

We are seeking a Product Operations Associate to own the numbers and the process behind every proposal we send. You will produce and manage our audience counts and estimates. You will also run the product-operations side of our RFP responses across Virtual Care Media and EHR Media (EHR). This is a hands-on role. You will be responsible for keeping work accurate under deadline pressure, and for building repeatable processes in a function that is still taking shape.

You will work directly with the VP of Product and alongside Sales and Data, with room to ask questions and learn. There is also a clear path to product management beyond this role.

Key Responsibilities

HCP and Health Consumer Audience Counts & Estimates (Pre-Sale)

•     Produce, manage, and quality-check audience counts and targeting estimates across our product lines including Virtual Care Media and EHR

•     Meet turnaround time and accuracy standards

•     Research and append approved targeting, whether internal or client-provided

Inventory Management (Pre-Sale)

•     Manage and respond to inventory requests from the Sales team, using our inventory management tools

•     Work with Ad Operations to track inventory by partner and help set the inventory requirements behind monthly allocations

RFP Response Support (Pre-Sale)

•     Coordinate intake, track open items, and keep RFPs moving through the workflow during peak season

•     Provide product and technical specification support to Sales on RFPs

•     Partner with Product, Sales, and Data on responses, and escalate open questions for sign-off

Process & Documentation

•     Help build and maintain repeatable processes for counts and RFP responses as the function grows

•     Keep records of requests and keep documentation current, so every estimate, price, and request is traceable

•     Spot manual, repetitive steps and propose automation or AI-assisted improvements

What We're Looking For

•     Bachelor's degree or equivalent experience

•     Up to 3 years in operations, analytics, ad operations, media planning, or a related function. We will teach you the pharma specifics.

•     Strong attention to detail and comfort with data; you can own the accuracy of a deliverable end to end

•     Highly organized; you can juggle multiple concurrent requests and hit deadlines without being chased

•     Comfortable working in Excel or Google Sheets

•     Clear, concise written communication

•     Comfortable using AI tools in your day-to-day work

•     Wants to get better at the work every week, and is comfortable when the process is still being figured out

Preferred Skills (Not Required)

•     Hands-on with AI beyond chat: building automations, custom workflows, agents, light scripting, or connecting AI tools to other systems. If you have built with AI beyond chatting, lead with it.

•     Experience with pharma clients or agencies, or healthcare media

•     Familiarity with ICD-10 coding, NPI targeting, or audience estimation

•     Exposure to ad serving or ad operations

•     A track record of turning messy, manual work into clean, repeatable process

•     Interest in growing toward a product role, and curiosity about how each product works, sells, and is positioned

Where This Role Can Grow

This role is built to grow. As we automate the manual parts of counts and inventory, the work shifts from running the numbers to understanding the products behind them. You will learn each product inside out: its capabilities and limits, how it goes to market, and how it is positioned. That is the foundation of product management, and the path here points toward an associate product manager role for someone who wants it.

Why Populus?

You will help build product operations at a company doing something new in pharma media: reaching patients and clinicians at the moment care is being decided, instead of interrupting them somewhere else. You will get more exposure than most early-career roles offer, across the full product suite and the whole pre-sales process, with a real hand in the proposals that win business. You will learn from senior people who want to see you grow. The proposals you help build draw on that research. And every accurate count and tight proposal is part of how a treatment reaches the patient who needs it.

AI is already part of how this team works, not something we hope to get to. We use it now in the count and RFP workflow, and you will have real tools and the time to build with them. You will report to a product leader who works the same way, so the things you build get used, not parked.

• EMAIL US YOUR RESUME AND COVER LETTER