HR Generalist – Employee Relations

Job Summary

The Human Resources Generalist supports day‑to‑day HR operations with a focus on employee relations, HR compliance, and workforce support. This role serves as a key point of contact for employees and managers, assisting with the intake and resolution of employee concerns, supporting investigations, coordinating workers’ compensation processes, and ensuring HR policies and practices are applied consistently. The HR Generalist helps foster a positive, productive, and inclusive work environment while partnering closely with HR leadership and cross‑functional teams and external partners.

Major Responsibilities

• Manage the intake, documentation, and tracking of employee relations concerns received through various channels, including HR inboxes, the president’s line, hotline programs, and direct employee outreach.

• Maintain accurate case files and update status changes under the guidance of HR leadership.

• Support the triage of employee issues and assist in mediating workplace conflicts to promote a healthy and respectful work environment.

• Conduct fact-finding investigation activities related to internal and external HR related complaints and concerns.

• Prepare clear and accurate documentation, summaries, correspondence and recommendations related to employee relations issues for review by HR Managers.

• Support HR Managers by gathering information and organizing materials needed for investigations or legal reviews.

• Serve as the primary contact for workers’ compensation claims, including collecting documentation, submitting forms, and coordinating communication between employees, supervisors, and the workers’ compensation provider.

• Monitor workers’ compensation claim status updates and maintain accurate records in the case management system.

• Oversee the workers’ compensation claims process. Serve as intermediary between employees and the workers’ compensation provider. Document and report on claims while collaborating with appropriate parties.

• Respond to routine employee inquiries related to HR policies, processes, and programs, escalating complex issues to HR Managers as appropriate.

• Assist with HR reporting, data entry, and the preparation of spreadsheets, presentations, and other materials.

• Provide general support to the HR department, including filing, document management, and process coordination.

• Perform other duties as assigned.

Key Competencies

• Technical Proficiency

• Communication Proficiency

• Ability to Multitask

• Organization Skills and Attention to Detail

• Discretion and Confidentiality

• Strong commitment to Service Excellence

Interactions

Direct Report Title

Number

N/A

Indirect Report Title

Number

N/A

Other Internal/External Interactions

• Risk Manager - Internal

• VP, Deputy General Counsel & Paralegal - Internal

• Human Resource Managers – Internal

• Employees and Supervisors – Internal

• Workers’ Compensation Vendor – External

Minimum Qualifications

•Bachelor’s degree in human resources or a related field

•Bilingual English/Spanish, required

•3-5 years’ HR experience.

•Experience supporting employee relations or case management processes is a plus.

•Experience with managing workers’ compensation claims or leave administration required.

•Strong written and verbal communication skills.

•Ability to work in a fast-paced environment, with shifting priorities.

•Proficient with Microsoft Office (Word, Excel, PowerPoint) for data organization and documentation.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the major responsibilities.

While performing the duties of this job, the employee is regularly required to sit, stand or walk; use hands to finger, handle, or feel; reach with hands and arms; stoop or bend; and talk or hear.

Position Type/Expected Hours of Work

This is a full-time position. Days and hours of work are Monday through Friday, 8:00 a.m. to 5:00 p.m. This position might require long hours and weekend work.

Travel

N/A

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in some work environments can be moderate.

Disclaimer

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted, as a comprehensive inventory of all duties, responsibilities, qualifications required of employees assigned to this job.

EEO Statement

Populus Financial Group, Inc. provides an equal employment opportunity to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.