What are the responsibilities and job description for the Director (Retail Banking) position at Popular Bank?
Date: Apr 16, 2026
Location:
Miami Lakes, FL, US, 33016
Company: Popular
Workplace Type: Hybrid
Director (Retail Banking)
SFL Retail Banking
The Retail Banking Director leads and executes the strategy for Retail Banking, Treasury Management, and Business Banking across the assigned Region. Accountable for financial performance (P&L), new business development, customer experience, hiring, coaching, and complying with all policies and procedures. In addition, accountable for face-to-face delivery of PB’s operating budget including overall structure, sales goals, profit and loss performance, leads/sales prospect management, and overall customer experience. Ensure that all sales team within Retail Banking, Treasury Management, and Business Banking are executing strategy to meet client needs through a need-based consultative sales process, increase client share of wallet, and cross-sell products and distribution channels.
In This Position, You Will
P/L Management
Our hybrid work model benefit applies to certain positions and is subject to changes based on the organizational needs.
Applicants must be authorized to work for any employer in the United States. This position is not open to applicants who need visa sponsorship or transfer of visa sponsorship at this time.
About Us
Popular is Puerto Rico’s leading financial institution and have been evolving since it was founded over a century ago. From a small bank it has developed into a large corporation that offer a wide variety of services and financial solutions to our customers, with presence in the United States, the Caribbean and Latin America.
As employees, we are dedicated to making our customers dreams come true by offering financial solutions in each stage of their life. Our extensive trajectory demonstrates the resiliency and determination of our employees to innovate, reach for the right solutions and strongly support the communities we serve; therefore, we value their diverse skills, experiences and backgrounds.
We reaffirm our commitment to always offer essential financial services and solutions for our customers and communities, including during emergency situations and/or natural disasters. Popular’s employees are considered essential workers, whose role is critical in the continuity of these important services even under such circumstances. By applying to this position, you acknowledge that Popular may require your services during and immediately after any such events.
If you have a disability or need more information about requesting an accommodation, please contact us at asesorialaboral@popular.com . This email inbox is monitored for such types of requests only. All information you provide will be kept confidential and will be used only to the extent required to provide needed exemptions or reasonable accommodations. Any other correspondence will not receive a response.
Are you ready for a rewarding career?
Popular is an Equal Opportunity Employer, including Disability/Vets
Popular is a Drug Free Workplace
Learn more about us at www.popular.com and keep updated with our latest job postings at www.jobs.popular.com .
Connect with us!
LinkedIn | Facebook | Twitter | Instagram
If you are a California resident, please click here to learn more about your privacy rights.
Nearest Major Market: Miami
Job Segment: Manager, Performance Management, Business Development, Management, Human Resources, Sales
Location:
Miami Lakes, FL, US, 33016
Company: Popular
Workplace Type: Hybrid
Director (Retail Banking)
SFL Retail Banking
The Retail Banking Director leads and executes the strategy for Retail Banking, Treasury Management, and Business Banking across the assigned Region. Accountable for financial performance (P&L), new business development, customer experience, hiring, coaching, and complying with all policies and procedures. In addition, accountable for face-to-face delivery of PB’s operating budget including overall structure, sales goals, profit and loss performance, leads/sales prospect management, and overall customer experience. Ensure that all sales team within Retail Banking, Treasury Management, and Business Banking are executing strategy to meet client needs through a need-based consultative sales process, increase client share of wallet, and cross-sell products and distribution channels.
In This Position, You Will
P/L Management
- Fully accountable for managing the Retail Banking, Treasury Management, and Business Banking budget by ensuring revenues and expenses meet or exceed established goals.
- Overall responsibility for Retail Banking, Treasury Management, and Business Banking performance.
- Implement regional sales strategy, leveraging technology, with an emphasis on identifying customer opportunities; develop and implement business plans based on local market drivers.
- Execute a strategy that migrates routine and lower-value activities to direct or assisted channels, allowing Retail Banking, Treasury Management, and Business Banking to focus on high-value sales and transactions.
- Deliver initiatives to generate income, contain costs, mitigate or reduce operational losses, and strengthen community relationships.
- Articulate customer needs, behaviors, and preferences to marketing and product teams to ensure identified customer needs are reflected in marketing and product development.
- Institute a sales and service culture with a sharp focus on providing clients with a best-in-class customer experience that reflects authenticity, warmth, competence, and simplicity.
- Support new marketing campaigns and product launches; develop micro-marketing efforts to achieve sales results and ensure all resources are utilized to meet regional goals.
- Foster collaboration and partnership with peers in Popular’s Commercial and Wealth Management Divisions by developing a robust two-way flow of business referrals.
- Develop a strong community network of local leaders and businesses to promote active involvement within the community.
- Lead and develop an effective team, including Area Managers, Business Banking Lead, Treasury Management Lead, Branch Managers, and their teams, through communication, performance management, development plans, coaching, and implementation of reward and recognition practices.
- Ensure all Areas are appropriately resourced by recruiting and retaining high-quality, customer-centric talent.
- Manage the processes, infrastructure, and resources needed to deliver agreed-upon team plans and targets; identify and implement improvements and collaborate with colleagues to maximize integration, effectiveness, and efficiency.
- Maintain a robust and efficient control environment across the Region to ensure strong operational, financial, and project management discipline, as well as compliance with Popular’s policies and procedures, including early identification, escalation, and resolution of issues.
- Bachelor’s Degree from accredited college or university and a minimum of twelve years of proven and progressive branch banking and business banking/commercial or equivalent related experience and training. Prior experience as an Area Manager preferred.
- Strong strategic mindset, people management, sales management, planning, financial leadership, motivational and sales skills.
- Strong ability to use numerical data to develop tactical plans within the context of defined strategic plans and change them as warranted by results.
- Identifies and resolves problems in a timely manner; develops alternative solutions.
Our hybrid work model benefit applies to certain positions and is subject to changes based on the organizational needs.
Applicants must be authorized to work for any employer in the United States. This position is not open to applicants who need visa sponsorship or transfer of visa sponsorship at this time.
About Us
Popular is Puerto Rico’s leading financial institution and have been evolving since it was founded over a century ago. From a small bank it has developed into a large corporation that offer a wide variety of services and financial solutions to our customers, with presence in the United States, the Caribbean and Latin America.
As employees, we are dedicated to making our customers dreams come true by offering financial solutions in each stage of their life. Our extensive trajectory demonstrates the resiliency and determination of our employees to innovate, reach for the right solutions and strongly support the communities we serve; therefore, we value their diverse skills, experiences and backgrounds.
We reaffirm our commitment to always offer essential financial services and solutions for our customers and communities, including during emergency situations and/or natural disasters. Popular’s employees are considered essential workers, whose role is critical in the continuity of these important services even under such circumstances. By applying to this position, you acknowledge that Popular may require your services during and immediately after any such events.
If you have a disability or need more information about requesting an accommodation, please contact us at asesorialaboral@popular.com . This email inbox is monitored for such types of requests only. All information you provide will be kept confidential and will be used only to the extent required to provide needed exemptions or reasonable accommodations. Any other correspondence will not receive a response.
Are you ready for a rewarding career?
Popular is an Equal Opportunity Employer, including Disability/Vets
Popular is a Drug Free Workplace
Learn more about us at www.popular.com and keep updated with our latest job postings at www.jobs.popular.com .
Connect with us!
LinkedIn | Facebook | Twitter | Instagram
If you are a California resident, please click here to learn more about your privacy rights.
Nearest Major Market: Miami
Job Segment: Manager, Performance Management, Business Development, Management, Human Resources, Sales