Person In Charge/Shift Leader

The Person in Charge/Shift Leader performs a variety of duties relating to Company Operations including greeting and serving guests, preparing products, maintaining food safety and sanitation standards, and completing light paperwork. Trains newer or less experienced crew-members in all tasks and responsibilities. Exceptional customer service is a major component of this position.

Essential Duties & Responsibilities include, but not limited to the following. Other duties may be assigned to meet business needs.

• Promotes Company Mission, Vision and Core Values.
• Performs all tasks and responsibilities of a crew-member as outlined in the Crew-member job description.
• Trains newer or less experienced crew-members in their tasks and responsibilities.
• Serves as the point person for any guest complaints, and takes responsibility for the unit in the absence of a Manager or Assistant Manager. Enforces all company policies and procedures and brand standards.
• Understands and adheres to all quality standards, formulas and procedures as outlined in the Popeyes Operations Manual.
• Maintains a professional appearance and grooming standards as outlined in the Popeyes Operations Manual.
• Performs light paperwork duties as assigned, and all other duties and tasks as assigned.
• Completes online coursework on the Learning Hub as directed.
• Abides by all brand standards and company policies and procedures, including those outlined in the employee handbook.
• Ability to work weekends, holidays, and evenings. 
• Must have an open availability and be able to run the shift when a manager is not present, as well as complete all PIC job requirements. 

Employee Benefits:

• We offer 401k, Medical, Dental and Vision insurance to full-time employees.
• Employee Discount - receive a 50% discount on meals during your shifts.
• FREE Beverages - receive free soft drinks, tea and water during your shifts.
• FREE Uniform - receive a brand-new uniform at orientation.
• Company-wide discount - receive a 25% discount at over 40 company-affiliated restaurants!
• Flexible Schedules - we’ll work with you because employee work/life balance matters!
• Employee Referral Bonus - refer a friend and get paid!
• Employee Assistance Program - receive confidential, personal, & web-based support on a variety of important topics such as stress management, dependent care, nutrition, legal & finances.
• Advancement - On-the-job skills training to prepare employees for upward mobility opportunities.

Qualifications/Requirements:

• Some High school or equivalent.
• Experience in a fast paced environment. 
• Ability to understand and implement written and verbal instruction.
• Must be able to work any area of the restaurant when needed and to operate a computerized Point of Sale system/cash register. 
• Position requires bending, standing, and walking the entire workday. 
• Must have the ability to lift 10 pounds frequently and up to 60 pounds occasionally. 

Reports to:  Restaurant Manager, Assistant Manager and Area Manager 

This job description is intended to describe the general nature and level of work being performed by the employees assigned to this position. It is not intended to be an exhaustive list of all duties, responsibilities or tasks which may be required to be performed in this position. Employer may amend, change, or modify the responsibilities and duties of this position to meet business needs as necessary. This job description does not constitute a contract for employment and may be changed at the discretion of the employer with or without notice.

Salary : $30,500 - $38,700