Sr. Analyst, Restaurant Operations Systems, Popeyes

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Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with nearly $45 billion in annual system-wide sales and over 32,000 restaurants in more than 120 countries and territories.

RBI owns four of the world's most prominent and iconic quick service restaurant brands – TIM HORTONS®, BURGER KING®, POPEYES®, and FIREHOUSE SUBS®. These independently operated brands have been serving their respective guests, franchisees and communities for decades. Through its Restaurant Brands for Good framework, RBI is improving sustainable outcomes related to its food, the planet, and people and communities.

RBI is committed to growing the TIM HORTONS®, BURGER KING®, POPEYES® and FIREHOUSE SUBS® brands by leveraging their respective core values, employee and franchisee relationships, and long track records of community support. Each brand benefits from the global scale and shared best practices that come from ownership by Restaurant Brands International Inc.

The Sr. Analyst, Restaurant Operations Systems accelerates how Popeyes restaurants run by shaping, testing, and scaling capabilities across Digital Production Management (DPM) Point of Sale, with secondary support for Back of House systems (inventory, scheduling, cash). You will translate operator pain points into requirements, configure and validate system solutions in lab and in-restaurant pilots, analyze performance, and partner with Digital, Tech, Operations, and Field teams to deliver standardized solutions at scale across US&C. A core part of this role is creating, documenting, and maintaining processes and playbooks that define the “Popeyes way” of doing things: clear, repeatable standards that are easy for restaurants to follow.

RBI follows a 5 day, in-office work schedule to support collaboration. Candidates should be comfortable working onsite 5 days per week out of our office in Miami, FL.

 

Role & Responsibilities

• Lead day-to-day execution for DPM (digital order flow, kitchen routing, capacity/throttling, KDS orchestration) and Oracle POS (menu/items, pricing & taxes, tenders, promos, release coordination) from requirements through configuration, testing, launch, and iteration.
• Define and monitor success metrics (e.g., order accuracy, speed/throughput, bump rate, forecast accuracy) and use data to guide rapid iteration and business cases.
• Plan and execute lab and in-restaurant pilots; build test scripts, capture qualitative feedback and quantitative results, and recommend go/no-go decisions. Maintain trackers and clear updates on progress and impact.
• Codify the standard ways of working for DPM, Oracle POS, and related BOH workflows—turning best practices into crisp SOPs, job aids, checklists, and playbooks that make restaurants easy to run and easy to train.
• Keep these standards current through versioning, feedback loops with operators, and change logs tied to releases.
• Partner with Operations Services and cross-functional stakeholders to implement standardized solutions, minimize customization, and steward change management plans that scale across a complex franchise system.
• Create and maintain clear, repeatable operating processes and playbooks that define “the Popeyes way,” ensuring consistent execution across corporate and franchise locations.
• Establish feedback loops with Field teams and franchisees; translate operator insights into requirements and roadmap inputs.
• Work closely with Digital, Tech, Data, Operations, and Field partners; prepare concise updates, readouts, and playbooks for operators and franchisees. Maintain a digital library of tools and documentation.
  
  

Qualifications & Skills

• 3 years in QSR/restaurant operations, restaurant technology, or analytics; experience with POS systems (e.g., menu/pricing, reporting) and exposure to KDS/digital order production preferred.
• Demonstrated ability to evaluate, develop, and implement operational improvements with measurable impact; comfortable operating tactically and strategically.
• Strong project/program management and stakeholder influence skills; thrives in test-and-learn environments with ambiguity and changing priorities.
• Data-driven problem solver with solid analysis skills (Excel required; dashboards/SQL a plus); clear written and verbal communicator with crisp presentations.
• Familiarity with BOH domains (inventory, scheduling, cash) and field testing in live restaurants is advantageous.
  
  

Travel

Ad-hoc travel to Popeyes markets across the US and Canada for lab/field testing and deployments.

#Popeyes

Benefits at all of our global offices are focused on physical, mental and financial wellness. We offer unique and progressive benefits, including a comprehensive global paid parental leave program that supports employees as they expand their families, free telemedicine and mental wellness support.

Restaurant Brands International and all of its affiliated companies (collectively, RBI) are equal opportunity and affirmative action employers that do not discriminate on the basis of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran status, or any other characteristic protected by local, state, provincial or federal laws, rules, or regulations. RBI's policy applies to all terms and conditions of employment. Accommodation is available for applicants with disabilities upon request.