Retail Area Manager (OC/SD)

Retail Area Manager

San Diego/Orange County, CA

At POP MART, we are driven by a passion to create happiness and bring joy to people’s lives through our unique and fun designer toys. As the top brand in Greater China and a proud listing on the HK Stock Exchange, we specialize in a niche market that has captured the hearts of millions.

Our commitment to spreading happiness knows no borders. With a robust globalization strategy, we are expanding our presence to overseas markets. POP MART has already established a foothold in 23 countries and regions, including South Korea, Japan, and Singapore.

Following the tremendous success of our first store in Los Angeles, POP MART is excited to expand to the East Coast, Midwest, Pacific Northwest, and eventually the Southeast of the United States over the next two years!

We are now seeking a Retail Area Manager to support the next stage of our U.S. retail expansion. This role will oversee 3–5 store locations, ensuring operational excellence, team development, and a consistent brand experience. If you are a motivated, hands-on leader with a passion for retail and team building, this is your opportunity to grow with a fast-paced, culture-driven company.

What You Will Achieve

• Oversee day-to-day operations for 3–5 retail store locations, ensuring compliance with POP MART’s operational, visual, and customer experience standards
• Drive Key Performance Indicators (KPIs) including sales targets, ATV, UPT, Membership, and shrink control
• Train, coach, and motivate Store Managers and store staff to ensure high performance and strong team culture
• Support hiring, onboarding, and development of store-level staff in coordination with the District Manager
• Manage store staffing levels and payroll to align with labor budgets and productivity goals
• Travel regularly to store locations to observe, audit, and support operations
• Monitor inventory, visual merchandising, and loss prevention protocols
• Act as a communication link between stores and the District Manager, ensuring timely reporting and follow-through on key initiatives
• Partner with cross-functional departments including HR, Marketing, Construction, Store Operations, Loss Prevention, and Merchandising to support store needs
• Champion a strong customer service culture and deliver feedback that supports continuous improvement
• Identify and address operational challenges in a timely and effective manner
• Support Store Managers in executing promotional events and product launches
• Oversee ROBO Shop (vending machine) operations within assigned area, including hiring and managing ROBO Operators, optimizing performance, and driving sales at local ROBO locations.

What You Will Need

• 3 to 5 years minimum of progressive experience in retail as a Store Manager as well as 1 year of multi-unit management experience preferred
• Strong leadership skills with the ability to mentor and inspire diverse teams
• Excellent communication and interpersonal skills
• Strong problem-solving and time management abilities
• Proven ability to meet and exceed operational goals and KPIs
• Comfortable working in a fast-paced, entrepreneurial environment
• Proficient in Microsoft Office and retail POS systems
• Language: English required; Mandarin is a plus but not mandatory
• Must be able to travel between store locations regularly

What We Offer

• Market-competitive packages: we provide 401k, health insurance, PTO leave, paid sick leave, and family leave, etc.
• Opportunities to learn and lead: we provide on-the-job training to ensure employees are equipped with the most up-to-date skill sets and knowledge
• Career development: we work with you to advance your career through short-term assignments, and new experiences, etc.
• Direct impact in helping shape POP MART’s global retail journey in the U.S. market!

*POP MART is committed to equal pay initiatives and will not ask candidates for their current or past salary.

**As an Equal Opportunity Employer, POP MART does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law.