HR Operations Manager

About the job

POP MART (09992.HK), founded in 2010, is a leading global company in the trend culture and entertainment industry. Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation, empowering global creators while delivering exciting products, services, and immersive entertainment experiences to consumers. POP MART identifies and nurtures emerging artists and designers worldwide, creating popular character IPs through a well-established IP development and operation system. Its portfolio includes iconic IPs such as MOLLY, SKULLPANDA, DIMOO, THE MONSTERS, and Hirono. By launching art toys and derivative products based on these IPs, POP MART continues to lead trends in consumer culture. As of the end of 2024, POP MART operates over 500 physical stores and more than 2,300 Robo Shops across 30 countries and regions. Through multiple cross-border e-commerce platforms, the company has reached audiences in over 90 countries and regions, bringing joy to young consumers around the world.

Job Overview

We are seeking an experienced HR Operations Manager to oversee and optimize our end-to-end human resources operational processes. The ideal candidate will bring approximately 7-10 years of progressive HR operations experience, with deep expertise in core employee lifecycle management (onboarding, transfer, promotion, separation) and proficiency in HRIS system. This role will play a critical part in ensuring the efficiency, and compliance of our HR operations, while enhancing the experience for both employees and internal stakeholders.

What You Will Achieve

• Lead and manage HR operational activities, with a focus on employee lifecycle management to ensure consistent experience.
• Oversee the administration and continuous improvement of HR policies, procedures, and workflows related to HR operations, ensuring alignment with multistate and international labor laws, regulations, and company objectives.
• Serve as the subject matter expert for related HR system, responsible for system configuration, data integrity, report generation, user training, and troubleshooting to maximize system utilization and efficiency.
• Monitor and analyze HR operations metrics (e.g., onboarding completion rate, transfer processing time, data accuracy rate) to identify bottlenecks, implement process improvements, and drive operational excellence.
• Manage a team , providing guidance, coaching, and performance feedback to foster a high-performing and collaborative team environment.
• Collaborate cross-functionally with other HR functions or departments to resolve HR operational issues, streamline processes, and ensure effective delivery of HR services.
• Ensure compliance with all relevant labor regulations and company policies throughout all HR operational processes, conducting regular audits to mitigate risks.
• Lead special projects related to HR operations optimization, such as system upgrades, process digitization, or global operational standardization.

What You Will Need

• Bachelor’s degree in Human Resources Management, Business Administration, or a related field.
• 7-10 years of hands-on experience in HR operations, with progressive responsibility in a corporate environment; manager-level experience is preferred.
• Expertise in core HR operational processes, particularly employee lifecycle management (onboarding, transfer, promotion, separation).
• Advanced proficiency in Workday, ADP and other HRIS systems, including system configuration, data management, report building, and user support.
• Strong understanding of local and relevant labor laws and regulations, with a track record of ensuring HR operational compliance.
• Exceptional organizational and project management skills, with the ability to prioritize multiple tasks, meet deadlines, and manage competing priorities.
• Strong communication and interpersonal skills, with the ability to collaborate effectively across all levels of the organization and build positive stakeholder relationships.
• Detail-oriented with a commitment to accuracy, data integrity, and operational excellence.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
• Experience in the retail industry is a plus.

What We Offer

• Market-competitive compensation packages including: 401k, health insurance, PTO, paid sick leave, and family leave.
• Monthly appreciation gifts featuring the latest POP MART collectibles.
• Career growth through cross-functional exposure, professional development, and international HR learning opportunities.
• A vibrant and collaborative culture in a rapidly expanding global retail organization.