What are the responsibilities and job description for the Part Time Customer Service & Laundromat Attendant position at Pop In Laundry?
PART-TIME CUSTOMER SERVICE & LAUNDRY ATTENDANT
Poughkeepsie, NY · $18/hr tips commission
Pop In Laundry is a modern, community-focused laundromat known for excellent customer service and a spotless store. We're looking for a reliable, friendly attendant to join our team.
The Schedule — Same Days, Same Times, Every Week
Monday, Tuesday, Thursday, Friday · 5:00–9:00 PM (16 hrs/week)
Additional Pickup & Delivery hours available (typically 5:00–8:00 AM / 5:00–8:00 PM).
Customer Service
- Greet every customer who walks in; get to know your regulars by name
- Walk customers through wash-dry-fold pricing, turnaround times, and machine use
- Handle complaints, mix-ups, and machine problems calmly — and make them right
- Answer phone and app questions about orders
- Process transactions on our POS system
Cleanliness
- Wipe down folding tables between customers; keep machines and glass fingerprint-free
- Clear lint traps, sweep and mop floors throughout your shift
- Check and restock the restroom regularly
- Leave the store cleaner than you found it — every shift, every time
Also
- Monitor machines and troubleshoot minor issues
- Complete closing procedures independently
- Lift and move laundry bags up to 40 lbs
- Pick up and deliver customer laundry (P&D shifts)
What We're Looking For
- Reliable and punctual — this is the single most important thing
- Self-motivated and comfortable working independently
- Friendly and professional, genuinely good with people
- Detail-oriented, with real standards about clean
- Comfortable with computers and technology
- Customer service, retail, hospitality, cleaning, or laundromat experience preferred
- Valid driver's license and reliable vehicle required for Pickup & Delivery shifts; preferred otherwise
- Bilingual (English/Spanish) a plus
Perks
- 40 lbs of FREE laundry each week
- Commission on Pickup & Delivery signups
- A consistent schedule you can plan your life around
- Supportive team at a growing local business
Send us your resume and tell us about a time you solved a problem or took initiative at work.
Pay: From $18.00 per hour
Benefits:
- Employee discount
Work Location: In person
Salary : $18