What are the responsibilities and job description for the SaaS Implementation Specialist position at poolcorp?
Location: Pinch A Penny Administration; 6385 150th Ave N. Clearwater, FL 33760 What to Expect? The SaaS Implementation Specialist champions the customer journey from sale to successful adoption, ensuring the SaaS platform is configured, tested, and launched to best suit client needs. You serve as a trusted advisor, minimizing friction and maximizing satisfaction in the critical onboarding window. Your ability to accelerate time-to-value not only supports rapid ARR realization, but your education and encouragement foster increased chemical and product sales through digital engagement. On a daily basis out SaaS Implementation Specialist: Leads new client onboarding and solution configuration, remotely or onsite. Develops training sessions/materials tailored for each customer’s needs. Resolves implementation/technical challenges, documenting and escalating as needed. Tracks activation metrics and customer usage during onboarding. Identifies and communicates repeated customer pain points to Product. Transitions customers to retention team upon successful implementation. Other related responsibilities assigned by Manager. What You Will Need: Bachelor’s degree in Information Technology, Business, or a related field required. Relevant technical certifications (e.g. SaaS platforms, project management) are a plus. 2 years in SaaS onboarding, implementation, or technical account management. Training/teaching skills for diverse audiences. Troubleshooting, project management, and customer relationship skills. Excellent written and verbal communication. Strong process documentation and feedback orientation. Looking to work for the best in the industry? Since opening its first store in 1975, Pinch A Penny, A POOLCORP Company, has become the largest franchised retail pool, patio and spa company. This first store evolved into a full-time, full-service retail pool supply store offering everything needed to operate and enjoy a swimming pool or spa. With our rapid growth we have been able to hire over 300 employees from Marketing directors, sales associates to machine operators and maintenance mechanics. We are proud to serve our community and be an employer of choice. We believe in recognizing our employees for their hard work and encourage work-life balance. Why join PINCH A PENNY? Pinch A Penny, a POOLCORP Company is the premier destination for all your swimming pool and backyard needs. With over 300 stores and expanding, we are the nation's largest swimming pool retail, service, and repair franchise. Our relentless dedication to excellence drives us to bring people together through the joy of pools, spas, and the backyard experience. Join us on this exciting journey as we continue to grow, innovate, and set new standards in the swimming pool industry. Bilingual, Military, Military Spouses and Veteran applicants are strongly encouraged to apply! We understand the uniqueness of hiring military personnel and veterans and will support him/her in the time of duty or with the transition into new civilian professions. All offers to external candidates for employment are contingent upon the successful completion of pre-employment drug testing and background verifications before employment is finalized. This position is considered “safety-sensitive” and includes tasks or duties which could affect the safety and health of the employee performing the tasks or others. POOLCORP, including all its subsidiaries, is a drug-free company and Equal Opportunity Employer – By Choice. The Company understands, respects, and values diversity – unique styles, experiences, identities, ideas, and opinions – while striving to be inclusive of all people. This commitment is critical to our success as a global company as we seek to recruit, develop, and retain the most talented people from a diverse candidate pool. Hiring and promotional decisions are based solely on the qualifications required for the job to be filled. Pinch A Penny, a POOLCORP Company is the premier destination for all your swimming pool and backyard needs. With over 280 stores and expanding, we are the nation's largest swimming pool retail, service, and repair franchise. Our relentless dedication to excellence drives us to bring people together through the joy of pools, spas, and the backyard experience. Join us on this exciting journey as we continue to grow, innovate, and set new standards in the swimming pool industry. POOLCORP is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, citizenship status, marital status or any other consideration prohibited by law or contract. Introduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match. Since opening its first store in 1975, Pinch A Penny has been on the fast track to success. With a comprehensive retail business model and a fun and friendly atmosphere, our company has experienced phenomenal growth. In fact, we proudly stand as America's largest swimming pool retail, service, and repair franchise, with over 280 stores nationwide. Each store is locally owned and operated, offering an extensive range of retail products and top-notch services. At Pinch A Penny, we place utmost value on our employees, firmly believing in their potential. We are committed to fostering growth, encouraging idea-sharing, and empowering our team members to implement innovative solutions. As part of the Pinch A Penny team, you will have the chance to develop professionally while being supported by exceptional training and career advancement opportunities tailored to your specific field. In addition, Pinch A Penny takes pride in offering generous benefits packages corresponding to each position. Whether you're new to the world of pools or a seasoned aficionado of backyard leisure, we have the perfect role waiting for you. Join the Pinch A Penny team today and embark on a fulfilling career in the realm of pool and backyard enjoyment! POOLCORP is committed to creating an accessible and inclusive application process. Should you need any accommodations or assistance, please contact our Talent Acquisition team. Email: TALENTACQUISITION@POOLCORP.COM Phone: 1-985-892-5521