What are the responsibilities and job description for the Business Product Owner position at POOLCORP?
Company Overview
POOLCORP is the leading business-to-business distributor of swimming pool and landscape supplies, equipment, and related outdoor living products. Through our subsidiaries, SCP Distributors LLC, Superior Pool Products LLC, and Horizon Distributors Inc., we operate in more than 445 wholesale Sales Centers worldwide with more than 6,000 employees serving the needs of customers by offering a wide array of products and value-added support.
Our Covington, LA and Clearwater, FL headquarters provides exceptional support (i.e., IT, HR, Finance, Marketing, Legal, Purchasing, Sourcing, etc.) to each of our Sales Centers. Our extraordinary company culture encompasses a high work ethic, an entrepreneurial spirit, and a community presence all within a family-oriented work atmosphere. At POOLCORP, we strive to employ only the very best.
Why POOLCORP?
Because it’s a place where you can make an impact and grow! At POOLCORP you’ll find a wealth of opportunities that support your individual and long-term career goals. Our stable work environment is further enhanced by our generous compensation and benefits package. Publicly traded since 1995, POOLCORP is a global organization with a long history of continuous success - clearly making it an industry leader – in so many ways!
So, end your job search here – at POOLCORP – Where Outdoor Living Comes to Life!
You want Benefits? You’ve got it! Our generous benefits package includes:
Job Summary
The Business Product Owner (BPO) for POOL360, our B2B ordering platform, represents the voice of the business and customer in the ongoing development, adoption, and integration of the platform. This role bridges the business, technology, and customer experience—translating commercial priorities into platform improvements that make POOL360 the preferred ordering channel for our B2B customers. Partnering closely with Product Management, IT, Sales, Customer Success, Operations, Marketing, and external customers to define priorities, translate business needs into clear requirements, and ensure POOL360 delivers measurable value—improving the customer ordering experience while driving digital adoption and operational efficiency.
Responsibilities
All offers to external candidates for employment are contingent upon the successful completion of pre-employment drug testing and background verifications before employment is finalized.
POOLCORP, including all its subsidiaries, is a drug-free company and Equal Opportunity Employer – By Choice. The Company understands, respects, and values diversity – unique styles, experiences, identities, ideas, and opinions – while striving to be inclusive of all people. This commitment is critical to our success as a global company as we seek to recruit, develop, and retain the most talented people from a diverse candidate pool. Hiring and promotional decisions are based solely on the qualifications required for the job to be filled.
POOLCORP is the leading business-to-business distributor of swimming pool and landscape supplies, equipment, and related outdoor living products. Through our subsidiaries, SCP Distributors LLC, Superior Pool Products LLC, and Horizon Distributors Inc., we operate in more than 445 wholesale Sales Centers worldwide with more than 6,000 employees serving the needs of customers by offering a wide array of products and value-added support.
Our Covington, LA and Clearwater, FL headquarters provides exceptional support (i.e., IT, HR, Finance, Marketing, Legal, Purchasing, Sourcing, etc.) to each of our Sales Centers. Our extraordinary company culture encompasses a high work ethic, an entrepreneurial spirit, and a community presence all within a family-oriented work atmosphere. At POOLCORP, we strive to employ only the very best.
Why POOLCORP?
Because it’s a place where you can make an impact and grow! At POOLCORP you’ll find a wealth of opportunities that support your individual and long-term career goals. Our stable work environment is further enhanced by our generous compensation and benefits package. Publicly traded since 1995, POOLCORP is a global organization with a long history of continuous success - clearly making it an industry leader – in so many ways!
So, end your job search here – at POOLCORP – Where Outdoor Living Comes to Life!
You want Benefits? You’ve got it! Our generous benefits package includes:
- Medical, Dental, Vision, and Prescription Drug coverage with Flexible Spending Accounts and Wellness Programs
- 401 (k) with generous company match
- Eligible for Paid Time Off and 8 paid holidays (NOTE: PTO increases with tenure!)
- 100% employer paid Life Insurance and Long-Term Disability Insurance
- Paid Parental Leave
- Fully Funded Tuition Education Programs
- Employee Stock Purchase Plan
- Excellent career advancement and training opportunities to support your career growth
- Employee Discounts and much more!
Job Summary
The Business Product Owner (BPO) for POOL360, our B2B ordering platform, represents the voice of the business and customer in the ongoing development, adoption, and integration of the platform. This role bridges the business, technology, and customer experience—translating commercial priorities into platform improvements that make POOL360 the preferred ordering channel for our B2B customers. Partnering closely with Product Management, IT, Sales, Customer Success, Operations, Marketing, and external customers to define priorities, translate business needs into clear requirements, and ensure POOL360 delivers measurable value—improving the customer ordering experience while driving digital adoption and operational efficiency.
Responsibilities
- Owns POOL360 business roadmap and backlog aligned to strategy, customer needs, and commercial value.
- Translates objectives into user stories, acceptance criteria, and prioritized requirements; makes clear tradeoff decisions.
- Leads adoption strategy and execution (onboard new customers, reactivate dormant accounts, deepen engagement) with Sales/Business Solutions.
- Removes adoption barriers using customer feedback, field input, and data insights; champions platform internally/externally.
- Partners with Implementation/Support to deliver scalable onboarding, training, and enablement to accelerate time-to-value.
- Validates releases via UAT and ensure customer-ready deployments; escalates issues impacting experience/adoption.
- Supports key integrations and data alignment (ERP/CRM/APIs, product/pricing/account setup) to reduce ordering friction and ensure workflow fit.
- Defines and reports performance metrics (active users, order volume, % sales via platform, utilization, CSAT) and uses insights to refine priorities.
- Other duties as assigned.
- 4 years of experience in a Product Owner, eCommerce, Digital Product, or B2B platform role.
- Proven ability to drive customer adoption and engagement for a digital product or ordering platform.
- Strong skills in translating business needs into actionable requirements (user stories, process flows, acceptance criteria).
- Cross-functional leadership ability—can align stakeholders and drive decisions without direct authority.
- Customer-first mindset with deep understanding of B2B ordering workflows and pain points.
- Strong communication skills; able to engage effectively with customers, field teams, and technical partners.
- Bachelor’s degree in Business, Marketing, Computer Science, or a related field required.
- Additional training or certifications in digital product management, sales, technology or project management are a plus.
- Experience with B2B commerce or ordering platforms in a distribution environment.
- CRM experience with Microsoft Dynamics or similar.
- Familiarity with ERP and order-to-cash processes (pricing, inventory, fulfillment, credits/returns).
- Proficiency with analytics tools (Power BI, Tableau, or similar) to measure adoption and performance.
All offers to external candidates for employment are contingent upon the successful completion of pre-employment drug testing and background verifications before employment is finalized.
POOLCORP, including all its subsidiaries, is a drug-free company and Equal Opportunity Employer – By Choice. The Company understands, respects, and values diversity – unique styles, experiences, identities, ideas, and opinions – while striving to be inclusive of all people. This commitment is critical to our success as a global company as we seek to recruit, develop, and retain the most talented people from a diverse candidate pool. Hiring and promotional decisions are based solely on the qualifications required for the job to be filled.